Mad Lab Coffee is a Los Angeles specialty coffee roaster and café, founded in 2015 in a Downtown LA basement with a small roaster and an obsession for getting it right. We source single-origin lots from producers we know by name, roast in small batches at our roastery, and serve coffee at four cafés across LA — Downtown, Hollywood, Culver City, and Pico. Our mission is simple: love people a whole lot more, instead of a whole lot less. That means coffee made with care, conversation across the bar, and a serious commitment to the craft without the gatekeeping. Visit us in person, shop whole bean coffee online, start a subscription, or partner with us to serve Mad Lab in your own café. Coffee for our friends and neighbors — wherever you are.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.