El Pollo Loco

Reviews

• HA

  Hunger Aid

  Sep 28, 2026
  1.0
  I stood in line for nearly 20 minutes waiting on service before the employee working the counter said I had to “SELF ORDER” my meal. I absolutely refuse to be required to “SELF ORDER” and then still have to pay the high price for the small amount of portions they serve. I do not get a discount for being required to “SELF ORDER” my meal. I do not get paid to “SELF ORDER” my meal! I will go someplace else.
• JT

  Josiah Taylor

  Aug 21, 2026
  1.0
  The worst el polo loco I’ve ever been to in my life. They Constantly get your order wrong and when you drive all the way back they act like you’re the problem. I swear this place needs to fire EVERYONE working here. Terrible customer service, slow drive thru, and to top it off your order is completely wrong. I had to go back 3 times in one night. At the end of the night you’re wasting 15-20 minutes just to have rude service and a complete mess of a order.
• TJ

  tray jackson

  Aug 19, 2026
  3.0
  Sometimes it's good and sometimes it's not so good. Same with the customer service. They need to stock the roja salsa! Every other time I go, they don't have it. That sucks!
• EB

  Ella Bell

  Jul 25, 2026
  1.0
  The food is standard. The big issue is the customer service and atmosphere. Ive been to this location a couple of times, the place is always dirty,the floor is a mess with spilled sticky floors. The people that work their dont create a welcoming atmosphere and will straight up ignore guest until we have to say something.
• TM

  Thomas Mathew

  Jul 21, 2026
  1.0
  Disappointing service from front counter employee TAILA today. I was waiting to pick up my order while she stood at the counter. When I asked about it, she gave me a dismissive '1 sec' and ignored me. A delivery driver arrived after me, and she immediately helped him instead while I continued standing there. It took me asking a second time, 2 minutes later, before she silently handed me my order no apology, no acknowledgment. I understand being busy, but ignoring a waiting customer to help someone who arrived later is unprofessional and disrespectful. Hope management addresses this.