While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
The staff are really nice, quick and attentive - especially the young man with long hair. He's very professional and you can tell he takes his job seriously. Kudos to him for being GenZ with millennial and GenX customer service skills. 🤌🏼 The store itself is clean and there's usually plenty of parking in the back. There's metered parking on the street as well. The only reason I deducted a star is because of the short cuts the cooks are instructed to make when it comes to the chicken. I usually order bowls and I noticed that after COVID, they started skimping on the chicken. Instead of cubed chicken chunks, they give you shredded chicken and try to spread it around the bowl to make it look full. It's even more annoying when you pay for double chicken and they bust out with that stunt. I assume it's the store owner that makes this decision to save money even though they continue to raise their prices. If they go back to the portions they used to give, I'd give it 5 stars.
GG
gabrielar4601
Jul 23, 2026
5.0
Love Pollo loco always fresh and delicious, very friendly staff
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open daily from 10:00 AM to 9:30 PM.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 2000 Cesar E Chavez Ave, Los Angeles, CA 90033.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken, handmade guacamole, salsas, and dressings.
Can I order El Pollo Loco food online?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or using their El Pollo Loco app available on the Apple Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I contact El Pollo Loco by phone and email?
You can reach El Pollo Loco by phone at +1 323-265-0179 or by email at EPL3861@EPLEMAIL.COM.
What are some nearby dining options around El Pollo Loco?
Nearby dining options include Shakey's Pizza Restaurant, El Monchis Mexican Restaurant, El Tapatio Restaurant, and Chavez Pollo And Burger.
Are there any bookstores near El Pollo Loco?
Yes, Otros Libros / Other Books and Other Books comic bookstore are nearby for customers interested in print media and comics.
What shopping options are near El Pollo Loco?
Nearby shopping includes Botas Y Botines shoe and clothing store, IPE Cloth women's clothing and art gallery, and Caramelo Boutique for women's fashion.
How might nearby places like the Los Angeles City Fire Department Station 2 be useful to El Pollo Loco visitors?
The nearby Los Angeles City Fire Department Station 2 provides a safe environment around El Pollo Loco, and customers can locate the restaurant easily by referencing this well-known landmark.
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