CAVA

Reviews

• DC

  Diamond Coleman

  2 days ago
  1.0
  Erin was very helpful and helped me understand the menu as it was my first time trying Cava. 1000/10 highly recommend this location.
• AP

  Ashton Parker

  3 days ago
  1.0
  Asked for the Greek goddess salmon as is. Yet no one knows what’s included in the bowl even though it’s advertised on all the promo out front currently. I didn’t want a custom bowl I wanted the signature bowl. Had to mention to add rice .. employee response “I don’t think it’s comes with rice” .. hmm the menu directly above says it does. Also missed the pickled onions and broccoli. Had to go back and was told “oh we don’t have pickled onions” .. then another employee intervened and added them. What a chaotic mess.
• NY

  Nathanem Yordanos

  Oct 8, 2026
  1.0
  Here is a professional but firm complaint you can send to CAVA management. It clearly explains your disappointment with the employees, food quality, and customer service. Very Disappointing Customer Service – Management Needs to Take Action I am writing this review because I am extremely disappointed with the customer service I experienced at this CAVA location. Two employees, Rai and Tapia, were extremely rude, disrespectful, and unprofessional toward us. I have been a CAVA customer for more than nine years, and I have never experienced this kind of treatment before. I have always enjoyed coming to CAVA, but this experience was completely unacceptable. First, several menu items were unavailable. Instead of offering alternatives or trying to provide better service, the employees repeatedly told us they were out of items. Some of the vegetables that were available looked old and unappetizing. The onions appeared to be sitting in mostly water, and the employees still wanted to add them to our food. If food does not look fresh or appealing, how can customers feel comfortable eating it? On top of that, they wanted to charge us extra for salad, something I had never experienced before at CAVA. When we asked questions about the food and the additional charges, the employees became defensive, spoke over us, and appeared more interested in arguing than helping. Rai and Tapia need additional training in customer service, communication, professionalism, and respect. Customers come to CAVA to enjoy their meals, not to argue with employees or be treated disrespectfully. I am writing this because perhaps management is unaware of what is happening at this location. I understand that there may be hardworking and respectful employees here, and I do not want to judge the entire team based on these two individuals. However, their behavior does not represent the level of customer service I expect from a large and established company like CAVA. It does not matter how young or inexperienced an employee may be. Every employee should understand the importance of treating customers with kindness, patience, and respect. Talking over customers, arguing, and making them feel unwelcome is unacceptable. I strongly encourage CAVA management to investigate this location, review the food quality and availability, clarify the extra charges, and provide proper customer service training to these employees. After more than nine years as a customer, I never expected to leave CAVA feeling this disappointed and disrespected. Customers deserve fresh food, honest communication, and respectful service. I hope management takes this complaint seriously and makes the necessary improvements.
• SS

  Shelzy Snachez

  Oct 4, 2026
  5.0
  Had such a great experience at CAVA! Janet provided amazing service and was so kind, welcoming, and helpful throughout my visit. She made sure everything was perfect and genuinely made the experience better. You can tell she really cares about providing good customer service. Definitely one of the best experiences I’ve had at CAVA! Janet is the reason why I will keep coming back!! Amazing work.
• GG

  GK

  Oct 2, 2026
  2.0
  This location is frustrating. I understand that it’s located on a very busy and active campus, and for that reason you’d think that the service would reflect the high demand. There’s ALWAYS a long line. They are constantly out of items, or better yet, don’t replenish them when the are out, and the service, particularly the first employee in the assembly line is usually unpleasant. If you don’t want to do the work, stay home. This location needs an overhaul.

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