Bluestone Lane Downtown LA

Reviews

• MC

  Moses “Captain Love” Colmenares

  1 day ago
  1.0
  This is a tourist trap.
• LK

  Lisa Klein

  Jul 27, 2026
  2.0
  I was really disappointed with how the staff handled an uncomfortable situation during my visit. Early in the morning, a homeless man came into the coffee shop and stood very close to me while I waited to order, repeatedly asking me to buy him a coffee. I was one of only a few customers there, and it quickly became a very uncomfortable experience. As hotel security entered and asked him to leave, he became increasingly agitated and moved even closer to me. At that point, I genuinely felt that if I didn’t buy him a coffee, the situation could escalate, so I ordered one to keep the peace. It was obvious that I was uncomfortable and scared, yet the cashier simply rang up the purchase without acknowledging what was happening or checking if I was okay afterwards. She went the extra mile to given him the smallest cup possible (validating the situation). Given the circumstances, and considering I had been coming in every morning that week while attending a conference next door. I was surprised by the lack of empathy. I understand these situations are difficult and often beyond the staff’s control, but even a small gesture, such as offering the coffee themselves, checking on me afterward, or simply apologizing for what had happened, would have gone a long way. Instead, I left feeling shaken and unsupported. I received no acknowledgment or apology after the incident. I hope the staff are better prepared to respond with compassion in situations like this in the future. Unfortunately, this experience has led me to take a break from Bluestone.
• DD

  David

  Jul 25, 2026
  1.0
  Made me wait in line for almost 10 minutes until the kitchen closed, just to tell me that I couldn’t order
• TW

  Tina Warren

  Jul 12, 2026
  5.0
  Great coffee and food
• EW

  Elaine Wang

  Jul 12, 2026
  5.0
  Service was nice, I liked my protein PB and berry smoothie, though it's pretty expensive for 1 drink. It kept me alive for the whole day when I had a fanmeet to go to.