Since opening our first coffee shop on Melrose Place in 2013, Alfred has built a passionate following with eye-catching cafe designs, top-notch customer service, and bar-raising, innovative drinks – most notably our World Famous Iced Vanilla Latte. With locations across the US and around the globe, our mission is clear: for every customer, brand new or fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.