Coupa Cafe opened in the Colonnade Building at 4748 El Camino Real in Los Altos, California on December 7th, 2018. With tall ceilings and large windows, this new location offers a pleasant environment for meeting up with friends, enjoying meals from a large menu selection. Fast and complimentary Wifi as well as comfortable indoor and outdoor seating provide a wonderful setting for enjoying the breakfast, brunch, lunch, dinner, including beer and wine. As customary with all Coupa Cafe locations, the extensive Coupa Coffee, Chai, Hot Chocolate and other beverage menus are available along with the extensive variety of delicious food and grab & go.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.