Hiro and Nori have not forgotten the reason why they came to the United States: to serve authentic ramen with excellent service and bring joy to their customers.
They hope that this can lead to a more peaceful world: good relationships between employees will lead to a more positive atmosphere, a happier atmosphere will lead to happier customers, and happy people will have a positive impact on the community. In this light, HiroNori believes that the world can become a better place — one bowl of ramen at a time.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.