Chipotle Mexican Grill

Reviews

• JR

  Jahmir Ricks

  Aug 14, 2026
  5.0
  The service was very good. It was a huge order (not easy feeding 15 hungry working men) but the staff did an exceptional job handling each order with care and precision
• LI

  leslie ike

  Jul 15, 2026
  3.0
  Pricey & poor quality.
• KR

  Ken Riya

  Jul 15, 2026
  5.0
  I mean you could never go wrong with chipotle, if want burritos, great guacamole and big portions this is the place to go! fresh food and the staff here are nice and polite so thats a plus
• KG

  Kurt Gruenfeld

  Jun 28, 2026
  1.0
  Same as many other. $24 for extra steak to barely have a single portion. Will never order from this one again.
• ML

  miko Love

  Jun 17, 2026
  1.0
  # 121-006-100-073-110-678-50 I visited Chipotle DTLB today to observe and compare customer service experiences as both a customer and informal secret shopper. While waiting in line, I observed the customer ahead of me, a non-BIPOC millennial male, being served what appeared to be full and generous portions of rice, protein, and beans. The employee serving the food appeared to be a younger staff member. When it was my turn, I ordered nearly the exact same meal as the customer ahead of me. However, I immediately noticed that my portions of rice, protein, and beans were significantly smaller. Then, when it came time to add condiments, the employee added an unusually large amount of pico de gallo to my bowl. At that point, I respectfully stopped the employee and said that the portions did not seem consistent. I explained that I had just watched the bowl prepared for the customer before me and questioned why I was receiving less of the primary ingredients while receiving an excessive amount of tomatoes and onions instead. Only after I raised the concern did the employee appear willing to make adjustments. However, a person who identified herself as the General Manager, Jezma, responded in a stern manner and instructed the employee not to remake the bowl. This interaction felt dismissive and unnecessary because I had already stated that I did not want the order remade. I simply asked for some of the excess pico de gallo to be removed and chose to continue with the order. My concern is not about obtaining extra food; it is about consistency, fairness, and respectful customer service. Experiences like this can leave customers feeling that they are not being treated equally. Regardless of race, culture, or background, all customers deserve the same standard of service and portioning. I respectfully encourage Chipotle to continue emphasizing consistency in serving practices, customer engagement, and diversity across all levels of staffing and leadership. Better training and awareness may help ensure every customer feels valued and treated equitably.

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