While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lakewood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Service was terrible. I asked if I could give her the order instead of using the self order machine and she insisted I use the machine. I'm elderly and can't see that well and she gave me a tutorial on how to do it. I think it's a shame that people aren't helpful. I've eaten here and most servers are glad to help me. It made me feel like I was a nuisance.
SL
Starla Logan
Jul 21, 2026
5.0
The food was fresh and juicy, friendly staff. I will be back.
BB
Bryan B
Jun 26, 2026
5.0
Fast service. Fresh chicken.
AF
Alex Frager
Jun 22, 2026
2.0
I got the new loaded quesadilla. The crew working here is so rude and dont care. In the middle of making my order the person went on break and had to wait like 40 mins to get my food and by the time I got it was cold. The tray was sitting up on the preparing shelf until they got back from break. No one seemed to seemed worried. They ever asked. If I was waiting for food. They seem like they are using cheap soda instead of the real brand. The taste of soda is off from the real stuff.
TF
Tony Fu
Apr 30, 2026
4.0
El Pollo Loco used to one of our favorites when it first came out. We stopped going again as we had problems with the Torrance store, now we have moved around here, we thought to try it again and it was pretty good.
Food: unlike what we got from the other store, this one serves juicy and meaty chickens (we like legs and thighs). All of the sides were pretty good, we always liked the coleslaw and corns.
Service: self order at the counter, it was pretty easy and fast. It took us a couple of tries to scan the coupon ($12 off!) but worked fine. The servers behind the counter were joyful and friendly.
Price: $46.99-12=$35 for the 16-pieces with 4 large side, enough for 2 meals for the 3 of us. Unbeatable value!
What are the regular operating hours for El Pollo Loco in Lakewood, CA?
El Pollo Loco in Lakewood, CA is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer online ordering options?
Yes, you can order online via their website or the El Pollo Loco app.
What types of payment does El Pollo Loco in Lakewood accept?
They accept American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have a drive-thru service?
Yes, the Lakewood location offers a drive-through for customer convenience.
Can I get catering services from El Pollo Loco in Lakewood?
Yes, catering is available at this location.
How can I contact El Pollo Loco in Lakewood for questions or feedback?
You can reach them at +1 562-925-5644 or email epl3421@eplfranchisee.com.
What nearby restaurants can I visit if I'm in the area around El Pollo Loco?
Nearby you can find Arby's for sandwiches, Pizza Hut for pizza, Thai Villa Restaurant for Thai cuisine, and Church’s Texas Chicken for more chicken options.
Are there any fitness or wellness centers close to El Pollo Loco?
Yes, UFC GYM is nearby if you want to work out before or after your meal.
Where can I get a coffee or quick snack near El Pollo Loco?
Starbucks and 7-Eleven are nearby locations for coffee and quick snacks or convenience items.
Are there any banks or financial services near El Pollo Loco for customer convenience?
Yes, Union Bank, U.S. Bank Branch, Wells Fargo Bank, Chase Bank, OneMain Financial, and Western Union are all nearby to manage your financial needs.
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