Pizza Hut

Reviews

• UN

  Umut İnce

  Jun 27, 2026
  1.0
  Dear Pizza Hut Management, I am writing to express my disappointment regarding my experience while picking up a DoorDash order at your restaurant yesterday. I have completed thousands of DoorDash deliveries, and this was one of the most uncomfortable pickup experiences I have ever had. When I arrived, my name, the order information, and all of my details were already visible in your system, confirming that I was the assigned DoorDash driver. Despite this, the employee repeatedly demanded that I confirm the pickup immediately before allowing me to verify that all of the items were present. This was a large order containing approximately 11 pizzas and additional items. I politely explained several times that I would confirm the pickup after checking that everything was included, which is the responsible thing for any delivery driver to do. However, the employee continued repeating “confirm it” over and over again. Throughout the interaction I remained calm. I did not raise my voice, threaten anyone, or behave aggressively. In fact, I simply smiled and tried to keep the situation from becoming tense. The restaurant’s security cameras, including the audio if available, can verify exactly what happened. What was most upsetting was that I felt as though I was being treated like a thief instead of a professional delivery driver who was there to do his job. Shortly afterward, I learned that I had been reported to DoorDash for hostile or confrontational behavior, which was extremely surprising and disappointing because it does not reflect what actually occurred. I respectfully ask that you review the security camera footage and investigate this incident fairly. I take pride in treating restaurant staff, customers, and everyone I work with respectfully, and I expect to be treated with the same level of respect in return. Thank you for taking the time to review my concerns. I look forward to your response. Sincerely, Umut
• MM

  Maxim Makarov

  Jun 21, 2026
  1.0
  Slow
• JB

  Jeff Bertsch

  Jun 3, 2026
  3.0
  Boneless wings with Sweet Chili were flavorless. Meat quality good. Staff friendly and attentive. Just weak sauce.
• TT

  Tristanh886

  May 1, 2026
  5.0
  It was very fast we ordered late it came out very quick the pizza was delicious
• MJ

  M J

  Apr 9, 2026
  1.0
  Just called the store at this location and "Courtney" answered the phone. I simply asked, "Hi, I just have a question." She replied in an angry, dismissive manner, "Go ahead." Well, I just hung up pretty much. My family will not be going to this location at 22841 El Toro Rd., Suite A in Lake Forest. Time of call was 3:58pm, 4/09/26, just in case that the manager wants to hear the (very brief) exchange. Lots of pizza places in this area as we've recently discovered. Wow....bad, bad employee!!

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