McDonald's

Reviews

• MC

  Melissa Clark

  6 days ago
  5.0
  Never had a problem.. always prompt and the orders are correct.
• BW

  Bradley Wall

  May 4, 2026
  1.0
  Nice wiff of sewage when you walk in the door.
• SJ

  Sonia Johnson

  May 1, 2026
  1.0
  I am writing to express my dissatisfaction with the customer service and overall experience at McDonald’s store #31801. Due to ongoing issues, I no longer wish to continue spending my money at this location. The primary reason for my visits is to use the McDonald’s app; however, the app consistently stops working as soon as I enter the property, including the drive-thru area. It functions normally in the immediate surrounding areas, such as Target or GameStop, but once on-site, it becomes unusable. This has been a repeated issue and is not related to my device. When I brought this to the attention of the staff, I was told it was a problem with my phone, and no assistance or alternative solution was offered. Additionally, offers and codes in the app disappear upon arrival and are not honored, which defeats the purpose of using the app altogether. During a recent visit, both Vanessa (manager) and Andrew (cashier) were dismissive and unhelpful. When I explained the issue, Andrew responded that it was my problem and made a sarcastic remark about waiting. Vanessa also insisted the issue was with my phone, without addressing the concern. Given these ongoing issues and the lack of support, I will be taking my business elsewhere. Please make another location for the people who reside on the north side of the lake. Preferably near Jack in the Box on Riverside Drive.
• CM

  Carlos Montanez

  Apr 22, 2026
  1.0
  worse mcdonald’s i been too gets your order wrong mostly every time i go
• YV

  Yvonne Vazquez

  Mar 22, 2026
  1.0
  I visited McDonald's this morning and experienced a frustrating situation that I feel compelled to share. While placing my order, I realized that I wasn't charged for all the items I ordered. When I approached the employee to let her know, she apologized but told me I would have to wait in the long line again to add the missing items. This was quite upsetting, as it felt unfair to make me wait again for a mistake that was not my fault. The line was significantly longer, making the situation even more frustrating. Ultimately, we were only given half of our order initially and had to wait for the second half to be prepared since they fulfill orders in the sequence they receive them. I appreciate the staff's apologies, but clear communication and a more customer-friendly approach could greatly improve the experience. I hope management considers reevaluating how such situations are handled in the future.

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