Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Never had a problem.. always prompt and the orders are correct.
BW
Bradley Wall
May 4, 2026
1.0
Nice wiff of sewage when you walk in the door.
SJ
Sonia Johnson
May 1, 2026
1.0
I am writing to express my dissatisfaction with the customer service and overall experience at McDonald’s store #31801. Due to ongoing issues, I no longer wish to continue spending my money at this location.
The primary reason for my visits is to use the McDonald’s app; however, the app consistently stops working as soon as I enter the property, including the drive-thru area. It functions normally in the immediate surrounding areas, such as Target or GameStop, but once on-site, it becomes unusable. This has been a repeated issue and is not related to my device.
When I brought this to the attention of the staff, I was told it was a problem with my phone, and no assistance or alternative solution was offered. Additionally, offers and codes in the app disappear upon arrival and are not honored, which defeats the purpose of using the app altogether.
During a recent visit, both Vanessa (manager) and Andrew (cashier) were dismissive and unhelpful. When I explained the issue, Andrew responded that it was my problem and made a sarcastic remark about waiting. Vanessa also insisted the issue was with my phone, without addressing the concern.
Given these ongoing issues and the lack of support, I will be taking my business elsewhere.
Please make another location for the people who reside on the north side of the lake. Preferably near Jack in the Box on Riverside Drive.
CM
Carlos Montanez
Apr 22, 2026
1.0
worse mcdonald’s i been too gets your order wrong mostly every time i go
YV
Yvonne Vazquez
Mar 22, 2026
1.0
I visited McDonald's this morning and experienced a frustrating situation that I feel compelled to share. While placing my order, I realized that I wasn't charged for all the items I ordered. When I approached the employee to let her know, she apologized but told me I would have to wait in the long line again to add the missing items.
This was quite upsetting, as it felt unfair to make me wait again for a mistake that was not my fault. The line was significantly longer, making the situation even more frustrating. Ultimately, we were only given half of our order initially and had to wait for the second half to be prepared since they fulfill orders in the sequence they receive them.
I appreciate the staff's apologies, but clear communication and a more customer-friendly approach could greatly improve the experience. I hope management considers reevaluating how such situations are handled in the future.
What are the operating hours of McDonald's Lake Elsinore location?
McDonald's in Lake Elsinore is open 24 hours a day, 7 days a week.
Does McDonald's Lake Elsinore offer drive-thru services?
Yes, the drive-thru at McDonald's Lake Elsinore is open 24/7 every day.
Can I order McDonald's Lake Elsinore meals for delivery?
Yes, McDonald's offers delivery services daily from 4:15 AM to 2:45 AM.
What payment options are accepted at McDonald's Lake Elsinore?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Lake Elsinore provide mobile ordering and rewards programs?
Yes, customers can use the McDonald's App for mobile ordering and participate in MyMcDonald's Rewards to earn points for free food.
What services are available at McDonald's Lake Elsinore?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I place a delivery order from McDonald's Lake Elsinore?
You can place a delivery order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What nearby coffee shops can I visit before or after McDonald's Lake Elsinore?
Starbucks is a nearby coffee shop where you can enjoy coffee or smoothies before or after your visit to McDonald's.
Are there any other fast food options near McDonald's Lake Elsinore?
Yes, nearby fast food restaurants include Golden Chopstix, WienerSchnitzel at 18284 Collier Avenue, Farmer Boys, Subway, and El Pollo Loco.
What nearby stores can I visit for electronics while at McDonald's Lake Elsinore?
Nearby electronics stores include RadioShack, Sprint Store, Right There Repair, Audio Spott, GoWireless Verizon Premium Retailer, and T-Mobile.
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