Pizza Hut

Reviews

• AD

  ACW Documents

  Sep 15, 2021
  2.0
  I ordered the Detroit pizza and the cheese DID NOT go to the edge of the crust as advertised . There was a thick ring of flavorless crust around the whole pizza with no caramelized cheese crust. Also, the app said my pizza was ready, but when I came to the store, the pizza was still in the oven. The staff was friendly and the restaurant was clean and felt safe and sanitary.
• PE

  Phillip Esquivel

  Feb 27, 2021
  2.0
  When i first called i got directed to a call center i guess and after they took my order 2 mins later i got a voicemail from the call center i guess saying they cant get a hold of the location to actually put the order in so thers nothing they can do and my "best bet" would just be to go to the location and order in person it was all just very wierd to me and i would never recommend someone to do that
• BR

  Bryan Reyes

  Jul 28, 2018
  1.0
  If i can give a negative i would totally will because of the terrible customer service and rude behavior i was given after the driver slammed my gate door for not giving him a tip and for having a hard time looking for the place which wasnt my fault i didnt experience this problem with other people delivering his name is theodore i believe since thats what i saw on caller ID
• SG

  Steven Garcia

  Aug 14, 2014
  1.0
  The pizza and cookie were both over cooked. I called to complain and they initially didn't answer. I filled out the online survey thinking it would go to the store and apparently it does not. I spoke with a Hugo who was the shift leader the following night and he stated there is nothing he could do about it and that they do not get the surveys for about a week and basically I should have already known that. He said he would have the store manager call me the next morning to discuss it which did not happen. I called again the following evening and spoke with Yolanda who again was the shift leader but not the store manager. She stated that they can leave messages for store managers but there is no guarantee that us customers will get a call back at all seeing as how busy they are and that it is up to the customers to keep following up and hoping to catch a store manager while they are in the store. I asked for the next time the store manager would be working and she said she could not give that information out. Yes that is really smart, give us the responsibility to call them back repeatedly but don't give us any time frame when they will actually be there. Who trains these people. She also said I should take it up with Hugo the other shift leader who gave me incorrect information. What a joke. How about you have some people run this store that know how to treat and take care of a customer. I am not looking for anything for free from these people I would just like to be heard at this point. I am not asking for them to replace my whole $15 order as it could hurt their deep pockets I would just like an explanation of why they treat their customers like this. I will never order or eat at this restaurant again nor would I suggest that anyone else should. Great customer service pizza hut. How about the store manager actually return some calls and work a few more hours in the actual store. But most of all please train these so called shift leaders not to mention don't over cook your own specialty items. How hard is it to not burn a cookie.

Frequently Asked Questions About Pizza Hut