Chipotle Mexican Grill

Reviews

• JC

  Jen Corona

  Jul 2, 2026
  4.0
  Experience was good just I think I left my phone there and I cannot get through to the store to ask. I don’t live by there so it’s pretty frustrating to not be able to get through to the store to talk to someone.
• FC

  fitness coach

  Jun 22, 2026
  2.0
  I entered the location about 3:40 PM today and the line was extremely long. The staff was joking and laughing with one another using curse words moving slow while there’s a long line. The cashier kept touching her hair, flipping her hair back that was hanging from underneath her hat, then going to touch on the food, stirring food, throwing her hair back, touching food, going in side the refrigerator and never washed her hands. The young boy that was cutting up the meats he’s cursing at the other young girl for telling him the line is long . He said don’t tell him that the customers are waiting in line for a long time none of them cared. Poor service, horrible atmosphere. The cashier also had a bad attitude because one of the other employees told her she can’t leave until another employee comes to relieve her so she started taking it out on other customers once I received my food and got home. I was highly disappointed the honey chipotle chicken was burnt. It was Overcooked it had so many charred pieces on it. I couldn’t even eat it. I’ll never be back to this location. I waited in line for over 30 minutes.I’m also calling the health department.foe unsanitary conditions by the staff.
• TS

  The Spill

  Jun 22, 2026
  1.0
  They absolutely nerfed this place,just went there and once i got home i noticed they forgot my vinaigrette and the rice is super mushy idk whats up with these new employees i used to LOVE this location 😩😩😩
• PS

  Paul Sundling

  Jun 17, 2026
  5.0
  This chipotle has friendly staff. They give good portions and they're patient with me when the app is slow to come up. I'm a repeat customer and it's a great match when you workout at LA fitness to have a high protein meal afterward.
• DB

  Danielle Brown

  Jun 8, 2026
  1.0
  I am writing to express my frustration and disappointment regarding my recent experience at this location. I placed my order around 7:00 PM, and it was supposed to be ready for pickup at 7:20 PM. To allow extra time, I arrived at approximately 7:35 PM. When I entered the restaurant, an employee asked if I was there for a pickup order. I said yes and carefully spelled my name because it is frequently mispronounced or entered incorrectly. I even attempted to show my confirmation email when the employee could not locate my order. Another employee who was preparing pickup orders asked for my name as well. She initially said the wrong name, and I corrected her, explaining that my name is DARIKA. After locating the order, she informed me that someone had already picked it up. I immediately explained that this was impossible because I had not picked up the order. Since I ordered directly through the Chipotle website, I was confused as to how my order could have been released to someone else. The employee then asked her coworker if she had given out the order, and the coworker stated that she had not. At that point, I requested that my order be remade because it was already well past the promised pickup time. Instead of receiving a clear explanation or immediate resolution, I was forced to return later. When I finally returned to pick up my order, I spoke with a supervisor named Stephanie. Unfortunately, her attitude was unprofessional from the moment I arrived. She would not make eye contact with me, appeared annoyed that I was there, and when she handed me my order, she essentially tossed the bag toward me rather than providing basic customer service. Earlier, an employee named Kerry had told me she would help me receive chips and guacamole as a resolution for the inconvenience. However, when I opened my bag, there were no chips or guacamole included. I had to go back inside and remind Kerry of our conversation. She responded, “Oh yeah,” and then retrieved the items. At that point, she suddenly informed me that I would need to scan something through the mobile app in order to receive them. I was confused because that was not what I had been told earlier when I first arrived around 7:35 PM. By then it was approximately 7:53 PM, and the information being provided kept changing. Kerry then told me to download the app and stand there while it downloaded so she could process the offer. That was not a reasonable solution. If using the app was required, that should have been explained from the beginning rather than after I had already made multiple trips and spent nearly an hour trying to resolve an issue that was caused by the restaurant. I then asked Stephanie what time the manager would be available because I wanted to discuss the situation. She responded with an attitude and said, “They’re not here.” I explained that I already knew they were not there and simply wanted to know when they would be available. Instead of answering the question, she responded, “Why, is there a problem?” and then, “Are you seriously asking me that?” At that point, I was extremely frustrated. I had already been forced to make multiple trips for a single order, my original order had gone missing, I received conflicting information from employees, I was unable to receive the promised compensation without additional requirements being added at the last minute, and I was treated disrespectfully by a supervisor when I attempted to get assistance. No customer should have to visit a restaurant three separate times for one order, waste gas and time, deal with missing food, and then be met with rude and dismissive behavior when asking for help. I would appreciate an explanation of what happened, as well as information regarding how Chipotle intends to address this situation. I also believe additional customer service training may be necessary to ensure that customers are treated respectfully and that issues are handled professionally. Thank you for your time and attention. I look forward to your response. *first meal of the day! I want a refund!

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