While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hayward,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Muy rica la comida del lugar y sobre todo la atención que da un joven yo camino con muletas y el aunque este en su break time siempre es amable y me abre la puerta del coche y la puerta del local y eso es de admirar contraten mas como el.. cada vez que me lo encuentro su nombre es osmar de ai los demás no me brinda esa hospitalidad gracias por tener jovenes así
KH
Kathya Hernandez
3 days ago
4.0
El día de ahora fui por primera vez al restaurante y me gustó mucho el pollo súper rico y la atención no es muy buena de parte de todo el equipo ,solo una señorita que aunque estaba en su descanso me brindo ayuda para poder elegir lo que iba a pedir deberían de capacitar al personal para dar esa amabilidad de servicio porque hasta su nombre se me quedó de tan buena atención que me dio la señorita se llama Melissa y ella es muy atenta y amable
FR
Francisco Javier Gracida Rivera
Sep 23, 2026
5.0
Excelente sabor
ED
erika denton
Sep 13, 2026
1.0
If you have any food allergies just skip this place, I was very specific about how I ordered and clear about my celiacs. Asked for a separate container for my food and other food I ordered, they nodded like they understood. Clearly not. Now I don’t get to eat, my family doesn’t want to eat it because it looks like cafeteria food. Not at all what I remember from years back. Also they gave my son a thigh and wing instead of the breast and wing ordered, ugh.
PC
Paul Costa
Aug 24, 2026
1.0
Not welcoming and sketchy employee behavior. When I got my order at the drive through windows, I didn't want to eat it... I threw it in the trash. No need to get sick from tainted food.
First window employee didn't want me driving to the second windows for a few minutes for some reason and then he walked away. I moved up anyway and everyone at the second window seemed panicked. What the hell? Not going back.
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