Vons

Reviews

• EO

  Emi Oshima

  2 days ago
  1.0
  I waited more than 10 min for opening the window at the isle 9.
• VV

  Vanessa

  Sep 7, 2026
  1.0
  I’m not sure if the meat department is mismanaged or if this Vons location just doesn’t care about healthy food standards. I’ve bought bad meat at this location twice now. It’s varied from chicken breast, to ground beef & pork chops. It’s very concerning as this is my neighborhood grocery store. Please get this situated and do thorough checks on the items you’re selling. One time is a mistake, everything after is poor management.
• MA

  Mchelle Anders

  Sep 6, 2026
  4.0
  The store was clean and stocked with all my favorites
• KA

  K Afford

  Sep 1, 2026
  1.0
  I have been a regular customer at this Vons location for nearly 20 years and live within walking distance. I shop here frequently enough to recognize many of the employees, security staff, and even staff at the fuel station. This has always been my neighborhood grocery store, which made my experience today especially disappointing. I am a nurse and had already had a long day working with and caring for patients. I stopped at Vons to quickly pick up a few groceries before an appointment. I had only a handful of items and was nearly finished at self-checkout when an employee approached me and stood extremely close to my left side without saying anything. She was close enough that I had to ask, “Can I help you?” because I had no idea why she was standing so close to me. Instead of explaining herself, she began handling and going through my groceries. I initially thought she wanted my hand basket, so I handed it to her. She responded that she was going to “help” me. I told her that I had not requested assistance and asked what exactly she was helping me with. She then picked up my package of andouille sausage and stated that it had not been scanned. I immediately pointed directly to the self-checkout screen, where the andouille sausage was clearly listed for $3.99. She stood there looking at the screen for approximately 30–45 seconds. After realizing the item had, in fact, been scanned, she dropped the sausage back down and simply walked away. There was no apology, no acknowledgment that she had made a mistake, and no explanation for why she had approached me and begun handling my groceries in the first place. I completely understand that employees are responsible for monitoring self-checkout and preventing merchandise from leaving the store unpaid. That is not my issue. As a longtime customer, I expect those responsibilities to be carried out professionally and respectfully. A simple, “Excuse me, I just need to verify an item,” would have been entirely reasonable. Instead, I was approached without explanation, had my personal space unnecessarily invaded, had my groceries handled, and was incorrectly told that I had failed to scan merchandise. Once it became obvious that the item was properly scanned, the employee did not even extend the basic courtesy of acknowledging her mistake. This area is home to many nurses, healthcare workers, and other professionals who stop here before or after long shifts. Customers coming in after a demanding workday should be able to purchase their groceries without being made unnecessarily uncomfortable or treated with suspicion when they have done nothing wrong. After nearly 20 years of shopping at this location, this interaction was unacceptable and completely inconsistent with the experiences I have normally had here. I hope management reviews what occurred and addresses the employee’s approach to customers.
• ER

  Edward Reid

  Aug 25, 2026
  5.0
  Lines always long with 2 maybe 3 cashiers are open. Cashier by name of Barbara was very polite and apologize for waiting so long..Give her a raise...

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