We wanted the Mad Duck to be a pub. An American pub with great food, great beer and great cocktails. We believed that it takes just as much work to make great food as it does to make bad food. The difference is the pride you take in your work. It was a simple idea; but is something we believe in. It was the constant that pushed us. It is still that simple principle that drives us- take pride and be happy in all that you do! This place we are happiest. A place for our families and friends; a place for your families and friends. A place to gather and enjoy: food, beer and most importantly, each other.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.