Wingstop

Reviews

• CT

  Camille Trotter

  Aug 16, 2026
  1.0
  I had an extremely upsetting and disrespectful experience at this Wingstop location on Elk Grove Florin Rd, and I will not be returning. I originally ordered and paid for a 10-piece all flats, but when I got home, my order had both drums and flats. I called the store and explained what happened. The employee told me to bring the food back, but I explained that I lived far away and did not want to drive all the way back because of a mistake the restaurant made. I was then told that I would receive a refund. That refund never came. When I returned to the store to address the issue, I was asked for my receipt. I explained that I no longer had the physical receipt but could pull up the transaction in my payment history to prove my purchase. Instead of trying to help me resolve the situation, the manager who was wearing glasses was extremely rude and dismissive. He flung/waved his hand in my face, told me he didn’t care, said he wasn’t going to help me, and even accused me of lying. The way I was spoken to and treated was completely unacceptable. As a Black American customer, the interaction made me feel discriminated against and racially targeted, especially because of how hostile and dismissive the manager became instead of simply trying to verify my purchase and resolve the issue. I wasn’t asking for anything unreasonable. I paid for a specific order, received the wrong food, was promised a refund that I never received, and then was treated disrespectfully when I came back to address it. Management/corporate needs to look into how customers are being treated at this location. No customer should be waved off, called a liar, or made to feel discriminated against simply for asking a business to correct an order they paid for. I will also be contacting Wingstop corporate regarding this experience.
• NN

  Nichole Northeimer

  Aug 7, 2026
  1.0
  On 7/8/2026 I ordered a meal, requested the meal be made well done. Chicken came out not cooked well done. The chicken was soft and not crispy. The worker said it was because they just changed the oil. They offered to re make my food, while my fries got cold. They didn’t offer a discount or extra chicken or veggies. No I apologize, nothing. The clerk said I can either remake or refund your order. I asked for the refund. They refused to give my my original receipt, the manager and another worker started arguing that the chicken was well done. However the chicken in fact was not well done. This is not the first time this establishment has acted and done this. I will it be going here again
• MM

  Mariachi Mexcali

  Jul 15, 2026
  5.0
  Muy rico todo
• SA

  Shirley Alexander

  May 11, 2026
  5.0
  One of my favorite places to eat.
• SH

  spread happiness

  May 9, 2026
  3.0
  This place used to have the best lemon pepper wings in Sac. I’ve been to the one on 65th, Elk Grove, Florin rd, and some in the bay. But I don’t know if it’s laziness or they just don’t care anymore but they don’t even mix up the seasoning anymore. They just throw the wings in the container and sprinkle the seasoning on top. One side is super salty and the other side doesn’t have any seasoning. Is it that hard to put it in bowl and shake it? I always have to take it out and do it myself when I get home.

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