First, right out of the gate : I LOVE to give my business to the "mom 'n pop"-type businesses, most of which took a beating after the pandemic (and I have a sole-propietor biz myself)...I don't recall if I have many reviews of businesses, positive OR negative...but, to my chagrin, this is NOT one of my more pleasant experiences nor reviews...
The location & parking are not in an advantageous area, and other than a rather noticeable blue sign adjacent to the building, you can easily miss it on first visit (the parking lot on the east side is posted for another biz, and fortunately there was street parking available for my biz associate and I, so I didn't check the west side for parking)...they have an outdoor dining area as well as inside, so that's a plus (on less blistering-hot days than this particular one---was nearly triple-digits, which is unusual for this late in the summer)...
I paid in advance (with a better-than-20% tip), and we took a two-seater table around the corner from the main dining area (as I had forgot my hearing aids at home, and wanted to be able to discuss business without shouting)...
When we ordered, we both specifically wanted non-spicy entree's, which we thought was understood...my associate's soup was moderately spicy, and my noodle dish was not only super-spicy, but the noodles were so drastically undercooked, that I actually choked on them and threw up into a napkin. When I brought the dish up to the cashier, I requested a change to my associate's soup, figuring the noodles would be well cooked (they were, and it was rather good, AND non-spicy)...it took an additional 10 minutes or so before they brought it out to me, and my associate was nearly finished with his soup...
After the waitress popped her head around the corner for a half-second, I failed to catch her attention to procure an additional napkin or so...coming to the counter, it took several call-outs ("hellooo!") to get them to come out from the kitchen (I wuz about to step behind the counter to grab several that were in plain view), and then we didn't see anyone again when we left about 10 minutes later ("goodbye, thank you", with zero reply)...my associate said if we were bad guys, we could've walked off with their counter displays before anyone would've noticed...
Overall, NOT my best dining experience, and I feel bad having to post negative reviews like this...but they got 2 stars because the soup was quite good...
I hope their restaurant survives, as it doesn't take many upset customers (especially when it comes to restaurants!) to put a damper on business...end of rant!
*Update* I raised my review stars to 3, as the soup dish I had WAS very good, and the restaurant owner responded back promptly...and anyone can have a difficult work day, so please don't hold it against the waitress---she was friendly when she was present! 🤔🤨😉