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McDonald's

3.4
(1,189 reviews)

Business Details

(650) 326-6090
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2401 University Ave, East Palo Alto, CA
94303, United States

Hours

Monday6:30 AM - 9:00 PM
Tuesday6:30 AM - 9:00 PM
Wednesday6:30 AM - 9:00 PM
Thursday6:30 AM - 9:00 PM
Friday6:30 AM - 9:00 PM
Saturday6:30 AM - 9:00 PM
Sunday6:30 AM - 9:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2401 University Ave in East Palo Alto, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,189 reviews
5 stars
429
4 stars
212
3 stars
208
2 stars
101
1 star
239
  • ZR
    Zulay Ramos
    1 day ago
    1.0
    Quiero expresar mi total inconformidad con el servicio al cliente recibido en este establecimiento de McDonald’s, específicamente por parte del empleado Juan Jiménez. Realicé mi pedido a través de la aplicación y me acerqué al establecimiento únicamente para recogerlo. Al informarle al empleado que ya había realizado mi orden en línea, su manera de responder fue grosera, irrespetuosa y completamente inadecuada para una persona que trabaja atendiendo al público. En ningún momento le falté al respeto ni tuve una actitud agresiva. Simplemente le pedí que, por favor, hiciera bien su trabajo. Sin embargo, la situación fue todavía más desagradable cuando me di la vuelta y este empleado comenzó a hacer comentarios ofensivos, utilizar palabras vulgares e insultarme delante de otros trabajadores y personas que se encontraban allí, hablando de mí con personas que ni siquiera me conocen. Considero que ninguna persona debería tener que soportar este tipo de trato al visitar un establecimiento, especialmente cuando simplemente está recogiendo un pedido que ya pagó o realizó por los canales oficiales. La atención al cliente requiere educación, respeto y profesionalismo, independientemente de cómo haya sido el día de un empleado. Tener un mal momento no justifica humillar, insultar ni hablar de manera despectiva sobre un cliente. Espero que la administración tome esta situación en serio, revise lo sucedido y tome las medidas correspondientes. Los clientes merecemos respeto y un servicio digno.
  • ED
    Elise DeMartini
    Oct 8, 2026
    1.0
    Longest wait for drive through.
  • LC
    Luis Cortez
    Sep 19, 2026
    3.0
    They always got you parking at the drive through As I’m writing this there’s 5 cars parked besides us lol
  • MD
    Mengfei Du
    Sep 11, 2026
    5.0
    Cheaper than the other McDonald in the same city. And they have #5!
  • SS
    Salvinder Singh
    Aug 17, 2026
    1.0
    The staff here have no idea how to speak properly. I am speaking about the girl currently on the speaker at the drive-thru—it is 10:24 PM right now. She gave me her name as "Marria," and she needs to be fired immediately; she lacks basic manners. She gave me the wrong food—not what I had ordered. A DoorDash driver also came for a pickup, and she got into an argument with him as well; then she started arguing with me. The girl taking orders at the drive-thru is not doing her job properly. When I told her, "This is your job, do it right," she replied that she doesn't care about anyone—she said she only cares about getting paid and doesn't care about the job itself. McDonald's, you have such terrible people working here; she needs to be fired immediately. She should be ashamed of her rude behavior, and she even gave me a fake name.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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