Panera Bread

Reviews

• YF

  Yasuko Furuta

  4 days ago
  1.0
  Terrible experience. They gave me a different items. When I told them “I did not order it”, they (two ladies ) complained to me, “Since you used Kiosk, you made a mistake “, “you need to pay attention “, e.t.c without checking ANYTHING and with BIG voice. BUT. It was their mistakes! They gave me other customer’s item, but they never say I am sorry, just complained.
• AR

  Anton Rusanov

  May 13, 2026
  5.0
  The food is very decent. The service is always fast though you have to pick up your food when it's ready and remove your plates. The seats are soft, Wi-Fi is fine, background music is pleasant. The interior is well thought through.
• JZ

  Ji Zhang

  Apr 10, 2026
  1.0
  I am writing to express my profound disappointment and extreme frustration regarding an order placed through the Panera app this evening, and the appalling customer service I received from your store located at 20807 Stevens Creek Blvd # 100, Cupertino, CA 95014. At 7:30 PM, I placed a delivery order directly through the Panera app. After waiting for an hour, the delivery driver arrived, but instead of our food, we were handed an order of bubble tea from a completely different restaurant (Hui Lau Shan). When I called the Cupertino store to resolve this, I spoke with a staff member named Lizbeth. Her response was completely unacceptable. Because my order was placed on the Panera app, my transaction and contract were with Panera Bread. However, instead of taking ownership of the issue, Lizbeth immediately tried to shift the blame, telling me it was a "DoorDash issue" and insisting that I needed to contact DoorDash myself to figure it out. It was only after I strongly objected to this blatant evasion of responsibility that she finally agreed to initiate a 3-way call with DoorDash and me. This entire ordeal took another agonizing hour to resolve over the phone. Ultimately, DoorDash refunded Panera, and Panera issued a refund to me—though I was told I would not even receive a confirmation email for this refund. By the time this was "resolved" at 9:00 PM, my family of four was left completely without dinner. We wasted an hour and a half dealing with an unfulfilled order, but what makes this experience truly infuriating is the lack of accountability and the dismissive attitude displayed by your staff. Attempting to pass the buck to a third-party delivery service for an order placed on your own native platform is unacceptable customer service. I expect a prompt response to this email, confirmation that my refund has indeed been fully processed, and an explanation of how you intend to address this severe lapse in customer service at the Cupertino location. Sincerely,
• BB

  bruteforcex

  Apr 7, 2026
  1.0
  I usually avoid leaving negative reviews, but this issue happens repeatedly at this location. Every time I visit, there is no staff at the register and I end up waiting while employees are in the back. Around 7:30, the coffee containers are often empty, and I have to wait again for it to be brewed. This is not a one-time issue, and it needs improvement.
• MT

  Mari T

  Apr 6, 2026
  5.0
  Fui a recoger comida, calidad vs precio razonable. Servicio rápido!

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