Our passion for making tea extends far beyond our drinks. All of our stores strive their best to provide a comfy tea house experience to our customers. In Feng Cha, we are always working hard on finding high quality ingredients to make our quality delicious and along with crafting fine pastries ensure a relaxing in-store experience.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.