Staff was the most rude and disrespectful bunch of teens we have ever encountered at a business establishment. After being rudely spoken to and insulted in the drive thru we asked for a manager, the employee refused to get the manager and continued to speak to us rudely to the point I had to get out of the car and go inside the restaurant to demand the “manager”. The manager on duty couldn’t give me any help, could provide me with any names or number for corporate just told me it was online. Disgraceful.
Horrible Customer Service
This past Monday, 09/28/2026, at approximately 8:29 PM, we went through the drive-thru to place an order. We ordered a Baja Blast, and the male employee informed us that they were out.
I then asked what other drinks were available. The employee did not respond for approximately 30 seconds, so I asked if he could hear me. His response was, “I asked what you want.”
I repeated my question asking what other drinks were available since the Baja Blast was unavailable. He responded, “Everything else but Baja Blast.”
I then asked if he could please tell me which drinks were available because the options were not displayed on the menu. His response was, “I don’t know.”
I was honestly shocked by the lack of customer service and professionalism. As a customer, I should not have to repeatedly ask an employee for basic information about the products being offered. A simple, “We have Pepsi, Dr Pepper, Mountain Dew, etc.” would have been sufficient.
I understand that employees can have busy or stressful shifts, but the way this interaction was handled was extremely disappointing and made us feel like our business was an inconvenience. I hope management addresses this situation and reminds employees of the importance of being respectful, attentive, and helpful to customers.
Didn't get my food because they dont call people's names. No point in putting your name in the kiosk. Terrible service with defensive employees. First time at Taco Bell in years and last time ever.
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Scarlett Eljebaii
Sep 23, 2026
Came at 10pm so maybe it’s only their night shift team. There was no greeting at the speaker, they were ignoring me, they were not responding to questions, rude attitude, I asked for sauce and they ignored me and barely handed any over, they closed the window as i was asking for more sauce. The food was fine thankfully.
ST
Saida Theav
Sep 12, 2026
no cuz what was the attitude for…. don’t ruin my night just cus urs isn’t going well