CM
Cesar Martinez
Jun 11, 2026
This McDonald's is conveniently located right off the freeway, making it an easy stop for travelers and locals alike. There appears to be plenty of parking available, and they also offer mobile pickup, which is a nice convenience.
Unfortunately, my experience inside the restaurant was disappointing. I visited around 9:00 a.m., and the dining area was nearly empty. Despite that, most of the tables were dirty and appeared to have not been cleaned for some time.
When I walked up to the counter to place my order, an employee wearing a blue shirt, who I assume was a lead or supervisor, simply looked at me and suggested that I use the kiosk. I understand encouraging customers to use self-service options, especially during busy times, but the restaurant was virtually empty. When I asked if I could place my order at the counter instead, his response was, "Well, I guess. I suppose you could."
He took my order, accepted my payment, placed my change and receipt on the counter without saying a word, then turned around and walked away. There was no "thank you," no acknowledgment of my change, and no basic customer service interaction.
To make matters worse, my order consisted of nothing more than a large coffee and an oatmeal, yet it took approximately 10 minutes to receive it. During that time, two other customers walked in after me. One ordered at the kiosk, and the other ordered directly with an employee. Both ordered full breakfast combo meals with coffee, and both received their food several minutes before I received my much smaller order. That was frustrating and gave the impression that customer orders were not being handled efficiently.
What stood out most was that there appeared to be several employees in the back, and business was slow. With available staff and a nearly empty dining room, I would have expected the tables to be cleaned and the overall appearance of the restaurant to be better maintained.
I don't usually leave low ratings because everyone can have an off day, but based on this visit, I would give this location 2 out of 5 stars. The location is convenient, but the customer service, cleanliness, and overall attention to customers need significant improvement.
As always, this was simply my experience. Others may have a different visit, and I encourage everyone to stop by and form their own opinion. However, based on this particular visit, I left disappointed.