El Pollo Loco

Reviews

• JL

  Jonathan Lechuga

  Aug 12, 2026
  5.0
  Excellent customer service delicious food also speedy service
• KK

  ksoko87

  Jul 19, 2026
  3.0
  Check your orders for accuracy before leaving! First off, the chicken was great. It was fresh, hot, juicy, and flavorful. However, I was not given the correct amount of avocado salsa (8pc mixed family meal should come with 6 per the app) and the provided the bland pico salsa to replace the avocado salsa. They frequently short me on this salsa unfortunately. I also only received 6 tortillas when it should have been 8. The bbq black beans were tasty but mostly liquid and hardly any beans. Mashed potatoes were good for what they are.
• BC

  Blanca Clavel

  Jun 21, 2026
  1.0
  We came here with my family to dinner but everything was dirty the floors, tables, and the beverage area. In the entire time we were there no one ever came to clean anything. Bad experience
• CR

  Christian De La Riva

  Jun 12, 2026
  1.0
  I go to drive thru to get food, a young lady told me to park and she’ll eventually bring my food. Couples of minutes past by and nothing. Decided to get off to see what’s wrong, my food seating and the girl was like nothing was wrong. I’m sorry but if you mentioned that someone is taking out someone should take it out. NEXT TIME YOURE BETTER OFF TELLING ME TO GET OFF.
• LR

  Lolly Rios

  Jun 7, 2026
  3.0
  The person that took my order thru the drive thru was nice and courteous. Not sure if it was the person that greeted me at the window but that person was nice also. When I was handed my order 'in the plastic bag' I looked inside and one of the green salsas opened up and spilled all over my order. The person at the window apologized and took the plastic bag back. She came back to window to let me know they will redo my order. A few minutes later a man came to the window and handed me the plastic bag with my order and said Thank you. I checked my plastic bag noticed no spoon for beans but I just wanted to get hime. Got home about 5 min from location, opened the plastic bag removed the container and noticed liquid on my hand..what now I said..the small side of beans had leaked all over the order in the plastic bag. May I suggest, put sides in their own plastic bags And put the salsas inside their own plastic bag too! The chips were not cooked thoroughly (chewy) is how one of the chips tasted. I hope you take my suggestions seriously, I will return to this location on Main St when you get back to 4 stars. Good luck!

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