I am asking Superior Grocers corporate management to investigate a serious customer-service, safety, and disability-accessibility incident at the Compton location on August 28, 2026, at approximately 9:20 p.m.
I was trying to leave after realizing I had forgotten my debit card. The unused checkout gates were locked, while the open lanes were packed. When I told a cashier I was “just trying to get out,” she rudely told me that the same way I entered was the same way I could “get the hell out.” When I said her tone was disrespectful, she said she did not care, turned her back, and appeared to laugh about the situation with a customer.
I privately documented the time, register position, and employee involved so I could make a formal complaint. As I proceeded toward the exit, the security guard began recording me, insulted me over the signage, repeatedly ordered me to “get out,” snapped his fingers, and made shooing gestures—even though I had already been leaving.
The original cashier then identified herself as “Ana” and claimed to be the manager. She did tell the guard to calm down and eventually apologized, which I acknowledge. However, the interaction should never have escalated that far.
I am disabled and have a total hip replacement. Fortunately, I was not using a cane or another mobility device that night, although I sometimes require one. Trying to maneuver through packed checkout lines with a mobility aid would have been considerably more difficult and potentially unsafe. I could not identify a clearly marked, unobstructed, accessible route from the sales floor after the unused checkout gates were locked.
I have retained the original recording, photographs, timestamps, and notes privately for corporate review. I am requesting preservation of the surveillance footage, an investigation by district or regional management, a review of the late-evening exit procedure and accessibility, and appropriate employee and security training.
This is my closest grocery store, and I should be able to continue shopping here without being insulted, mocked, intimidated, or made to feel unsafe. I will update this review to accurately reflect how corporate management responds.