El Pollo Loco

Reviews

• RE

  Raymond Echevarria

  Sep 5, 2026
  1.0
  Guy at the drive thru window was unprofessional there was nobody there I was asked to wait then when I started ordering he said he couldn't hear me that's when my lady started talking in a lower voice then me and he heard her perfectly fine never asked if I wanted flour or corn tortillas just gave me whatever on 09/05/2026 around 4:40 pm
• MC

  Michael Cycon

  Aug 28, 2026
  2.0
  If you want chicken head for KFC. Meal was ok if you haven't eaten in a week.
• LS

  Laura Slagle

  Jul 21, 2026
  3.0
  The chicken is excellent. Everything else tastes very generic. It used to be better. Dining room was closed
• JM

  Jimena Montes

  Jun 25, 2026
  4.0
  Me gusta la comida pero esta muy caro
• MM

  Mar

  Jun 21, 2026
  1.0
  My toddler developed a severe stomach virus that left me short on time to cook a chicken soup, so last minute I headed to Pollo Loco where I knew I could buy one for her. I ordered at the drive thru without issues. When I pulled up to the window, there was a young man finishing something up, once finished, he ran up and opened the window. Before I could speak he said "can you please pull up to the front" in a frazzled manner. I said "sure" and pulled up to the front. I waited for nearly 30 minutes, it was getting dark, when I saw a car go in & out. I figured my soup had required a long time, is why I waited. I said "hi, im still waiting for my order" they asked what I had ordered and I told them the chicken soup. A young lady came on the speaker and said "we thought you left, you didn't pay for your order" in which I replied, "you told me to pull up to the front" she said "we told you to come back" I said "you didnt" and she said "uh huh," it was a back and fourth. When did they tell me if they didn't see me again? I only note my experience because I have gone to many fast foods places where they either take my payment out there or atleast bother to come tell their customers they made a mistake and need to pay. I sat out there waiting with a small toddler, with tummy issues and a bucket. I am very dissapointed at the unproffesionalism, laziness or sheer imcompetence I had to experience today.