TH
Tatum Henderson
Jul 18, 2026
I rarely leave negative reviews, but unfortunately this experience deserves one.
My sister, her boyfriend, my niece, and I came in for dinner tonight. Right from the start, the host was incredibly welcoming and friendly, making us feel comfortable as soon as we walked in. Unfortunately, the service went downhill after that.
Our server wasn’t very attentive or welcoming. He handed us the menus but didn’t explain how ordering worked or answer questions very professionally. I asked if the Arnold Palmer came with free refills because I was thinking about ordering one, and his response was simply, “No, no, no.” One “no” would have been enough.
After we placed our order, my sister and her boyfriend received their ramen, but mine never came. After waiting, we realized my order had never been entered into the system. Instead of apologizing, the server just put the order in and walked away. I then had to wait about another 20 minutes while everyone else was already eating.
What made it more frustrating was seeing my bowl sitting ready for several minutes before it was finally brought to the table, while another table that had arrived after us was already being served. Throughout the meal, the server only checked on us twice and never acknowledged the mistake or tried to make things right. There was no apology, no offer to comp anything, and no effort to recover from the situation.
Unfortunately, the food didn’t make up for the service. I ordered the spicy ramen, my sister ordered the spicy ramen (medium), and her boyfriend ordered the spicy tonkotsu ramen. The broth lacked depth and flavor, the meat wasn’t tender like you’d expect from authentic ramen, and overall it was disappointing.
To top it off, paying the bill felt awkward. It almost seemed like the staff had an attitude when we split the payment by using $20 cash and putting the rest on a card.
Everyone has an off night, and I understand restaurants get busy. But forgetting a customer’s meal, not apologizing, providing poor service, and serving disappointing food made for a very frustrating experience.
Sadly, I have to give this place 1 out of 5 stars.