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Brand Certified

Chipotle Mexican Grill

3.7
(1,204 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
3369 Castro Valley Blvd, Castro Valley, CA
94546, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 3369 Castro Valley Blvd in Castro Valley, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.7
1,204 reviews
5 stars
488
4 stars
284
3 stars
162
2 stars
88
1 star
182
  • FF
    Feroz
    Jul 30, 2026
    1.0
    This is one of the worst experiences I have had in over 20 years of visiting Chipotle. As a loyal customer and frequent DoorDash user who loves the brand, it is deeply disappointing to see the management at this location actively damaging the franchise's reputation. I am not basing this on a single isolated incident. We have experienced repeated service issues, including drastically short-portioned bowls and overt rudeness from staff. Most concerningly, managers have repeatedly spoken rudely under their breath in Spanish, assuming I didn't understand them. Furthermore, eating at this location has resulted in stomach issues on multiple occasions, and friends and family have shared similar negative experiences. It has gotten so bad that our entire family has completely stopped visiting and ordering from this location, choosing to drive out of our way less frequently to other stores instead. It is clear that the franchisee is prioritizing shortcuts over customer service and food safety, ultimately tarnishing the broader Chipotle name. PS: 3 stars for food is due to stomach issues and leaving a lot of fat on chicken and beef, otherwise food is 5 stars! Btw has anyone else had this issue where you go to their official website to give feedback and this location doesn’t even pop up. Can’t choose location, can’t give feedback. Amazing!
  • BS
    Busa Santana
    Jul 28, 2026
    2.0
    The girl at the register was new and in training, so she charged me $2.95 for guacamole that I never asked for or received, I didn't noticed until I was done eating and I looked at my receipt, and of course I have finished my burrito so I couldn't say anything since there was no proof, what more confusing is the mgr that was training the new girl was next to her watching my order get done and some how she charged me $2.85 fir guacamole which I didn't order or ask for on my burrito
  • DD
    Debasis Das
    Jul 20, 2026
    2.0
    The dining area is almost always dirty with used napkins, straws debris all over the floor. We have never seen it clean. It looks like it hasn’t been cleaned or mopped in over a year.there’s dirt buildup at the corners of walls, base plates and fixtures. The food and staff are as good as any other chipotle location, but dining area is a biiiiig let down. We like chipotle and would love to see this place thrive. But when you see the restaurant so dirty, anyone will have second thoughts about the hygiene inside the kitchen. Hope the owners take notice of the plight of dining area.
  • CB
    Chanun Berry
    Jul 16, 2026
    3.0
    As large as this building is, I don't understand why one of the entrances couldn't be facing the actual parking lot. They frequently run out of utensils and I guess don't check often to keep them stocked so you have to wait for them to be done with a customer, ask about forks, and then they begrudgingly get some forks back out for customers after a couple of minutes. The food is fine, and so are the portions but the rest of it brings it down.
  • DF
    Dashiell Fryer
    Jun 12, 2026
    2.0
    This place constantly messes up online orders.

Brand Certified Facts from Chipotle Mexican Grill

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Certified August 16, 2026Yext Knowledge Graph
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