Jimmy John's

Reviews

• RS

  Rachel Sherrill

  May 13, 2026
  1.0
  There chicken bacon sandwhich has no chicken in it. The workers said their portion is so small people keep thinking there’s no chicken in it. I had to drive my sandwich back and demand they put actual chicken in it. They showed us the chicken inside it and it was the TINIEST portion. You could barely see it. I was appalled. It’s an almost 20 dollar sandwhich and you couldn’t even taste or see the chicken. The worker was nice and he fixed it for me right away. So he’s great. And I feel bad the workers keep getting yelled at by customers about how small the portion is. Corporate NEEDS change the portion and make it a normal portion size. Not barely any chicken at all. I’m so frustrated and honestly will never go there to eat again b/c of how deceiving the photo is verse what you get. One last thing. The chicken in the photo looks like whole fresh real chicken. The chicken you get is deli chicken. The meat quality is deli quality. It’s so bad. I am just in shock. Corporate needs to fix all of their standards if they want to keep customers. Again, the guy working there was very kind and worked quickly to fix things. I am thankful their warmer was nice. This is a top down issue. A portion standard issue.
• DB

  D B

  Apr 20, 2026
  1.0
  This was my first visit—and it will absolutely be my last. The customer service was unacceptable, and the staff’s attitude made it clear that customers are not a priority. There was a complete lack of professionalism and basic courtesy. As a paying customer, I expect to be treated with respect, and that was clearly not the case here. The staff seriously needs to improve their approach and show a basic level of understanding toward the people they serve.
• ST

  Scott Townend

  Apr 13, 2026
  1.0
  Drove out of my way for toasty roast beef and horseradish. Store dark at 8:15. So sad - won't risk it next time
• AB

  Alexis Benard

  Mar 6, 2026
  1.0
  There’s a person in there working alone with over 6 orders in queue. I don’t think that’s right.
• DP

  David Pagano

  Feb 20, 2026
  5.0
  Customer service at this specific Jimmy John’s was/is stellar!! HUGE shout out to MOOSE! Made me feel like a regular even on my first visit! Thanks team!