Chipotle Mexican Grill

Reviews

• BB

  Brendan

  Sep 18, 2026
  1.0
  this is by far one of the worst chipotle locations ive been to. the night shift short hispanic woman behind the counter was rushing me through my entire order when I was the only customer waiting in line. literally asked my entire order start to finish without even putting the first ingredient in the bowl. this is what I got for 15 dollars
• TD

  Tiffannie D

  Sep 10, 2026
  1.0
  Extremely mad! The only reason I chose to eat here was because my toddler eats beef. The beef was so spicy she was gaging!! Thankfully I ordered a tortilla on the side! That is the only thing she can eat from this expensive meal!! Serverly disappointed. Waste of time, money, and energy! 😡🤬
• II

  Ish Ismael

  Aug 6, 2026
  2.0
  3 people infront of me..and some how my whole lunch was wasted waiting in line..everyone just standing around..and the girl heating the tortillas looked lost..
• LZ

  Lily Zhou

  Jul 24, 2026
  1.0
  Extremely bad experience at Chipotle Topanga. We found a live bug in our salad, which was already shocking enough. Instead of apologizing and trying to make things right, the general manager had an incredibly rude, dismissive attitude and acted like we were the problem. To make matters worse, I originally ordered a bowl, but the employee preparing it labeled it incorrectly. When I asked them to remake it because of their mistake, they tried to charge me again for the guacamole and cilantro-lime rice, even though the error was entirely on their end. Rather than taking responsibility, they argued with us and made the whole situation unnecessarily unpleasant. Finding a live bug in your food is unacceptable, but the way we were treated afterward was even worse. Terrible customer service, zero accountability, and an overall awful experience. I definitely won’t be coming back.
• AL

  Adrian Li

  Jul 24, 2026
  1.0
  I found a live bug in my salad after I had already started eating. I immediately brought it to the staff’s attention, but instead of apologizing or handling the situation professionally, the employee was extremely rude and dismissive. Food safety should always be the highest priority, especially at a restaurant where so many families and young children eat. While mistakes can happen, the way this situation was handled was completely unacceptable. There was no genuine concern, no sincere apology, and no effort to make things right. I have clear photos documenting what I found. Between the food safety issue and the poor customer service, this was one of the worst dining experiences I’ve had. I hope management takes this seriously and improves both its food quality control and staff training before someone else has the same experience.

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