Vampire Penguin Ontario is a family-owned dessert shop near Ontario Mills Mall in Ontario, CA, serving premium shaved snow desserts, dirty sodas, and more! Our signature shaved snow is light, creamy, and packed with bold flavors—topped with fresh fruit, cookies, candy, and drizzles made your way, making us the perfect stop after shopping or for a fun night out in the Inland Empire. Great service, great vibes, and unforgettable sweet treats!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.