El Pollo Loco

Reviews

• MG

  matthew guilin

  Aug 7, 2026
  1.0
  Tonight we ordered a burrito and two crunchy tacos. When I got home and started eating the tacos , I had to Spit it out. The chicken was burnt so badly and hard as a rock. The double tortilla shell crumbled upon picking it up. I’m so sad. The quality has gone down the tubes unfortunately. While the prices have gone up.
• FB

  Francisco Bernal

  Aug 2, 2026
  1.0
  Horrible service
• EA

  E A

  Jul 19, 2026
  3.0
  I dislike how the focus on everyone is to move the drive thru orders out first. Walk in to go orders and dine in get treated as if time was not an issue. There should be someone dedicated to specifically putting together the to go orders and dine in orders to move everything along evenly and not as it currently sits where they only make orders if the drive thru is empty.
• EY

  ED YG

  Jul 11, 2026
  5.0
  Pollo delicioso les recomiendo llevar por la tarde el pollo es jugoso y los complementos perfectos
• CS

  C. S.

  Jun 30, 2026
  2.0
  It was my first time visiting any El Pollo Loco & I always heard great things about the taste & quality of the food. I ordered a double chicken bowl for takeout. The restaurant's overhead lighting was unusually dark (so dark, in fact, that I initially thought the interior was closed & only the drive-through was open) & I regret not inspecting my food before leaving partly because of this. After getting home, I found that my "double chicken" bowl was predominantly rice & beans. The chicken was seasoned well but there was only about a tablespoon. There was a nickel-sized squirt of runny sour cream along the edge of the bowl in the middle section & four (4) tiny pieces of tomato "salsa fresca." It is highly disappointing, and unacceptable, to cut such extreme corners by skimping on toppings with to-go orders. Your customers are at your mercy here because many of us-myself included-don't inspect our food before as it's already bagged & covered. If I wanted rice & beans, I certainly could've gotten that as a side or at another establishment for less than what I paid here for a grossly misleading menu item.

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