Wingstop

Reviews

• MO

  Mariam Omar

  2 days ago
  1.0
  I am extremely disappointed with Wingstop and the way my missing order and refund have been handled. On June 8, 2026, I placed an order through the Wingstop app for delivery totaling $46.40. My order was never delivered. I was told that the delivery driver took the order, and I never received the food. I contacted Wingstop about the issue, and I was told that my $46.40 refund would be returned within 1–3 business days. However, that money was never returned to me. I even received an email from Wingstop stating that the full $46.40 had been refunded to Apple Pay, but the refund still never reached me. It has now been nearly three months, and I am still out $46.40. I have contacted my bank, and they told me that I need to resolve the merchandise/refund issue directly with Wingstop. I personally went to the store and spoke with the store manager, and I also spoke with the department manager. Each time, I was told that they would look into the issue and get back to me with updates, but nothing was ever resolved. I have made multiple attempts to contact the store, including calling again today. The store manager told me that he would call me back, but I still have not heard from him. I also want to address the way I was treated by the store manager. The way he spoke to me and handled my complaint was extremely disrespectful and made me feel uncomfortable. I cannot say for certain what his intentions were or whether his behavior was racially motivated, but I felt like I was being treated differently and unfairly. As a customer, I deserve to be treated with respect, especially when I am simply trying to resolve a problem involving money that I have been waiting months to receive. In my opinion, the way this situation has been handled raises serious questions about whether this person is capable of being a store manager. Being a store manager is a major responsibility. A manager should be able to listen to customers, understand their concerns, communicate professionally, take responsibility for problems, and make sure issues are properly resolved. I have brought this one issue to the store multiple times, and after nearly three months, I still have no resolution. Instead, I keep being told that someone will get back to me, and then nothing happens. I also feel like I have had difficulty getting the manager to speak with me directly about the problem. If a manager cannot properly handle a single customer complaint and follow through on a promised resolution, I honestly question whether he should be in a management position at all. The same goes for the department manager—I am extremely disappointed with how this situation has been handled and, based on my experience, I would give the management handling of this situation a zero. On the day of the order, one of the employees also spoke to me in a very disrespectful manner and told me that my money would be back within 1–3 business days. That never happened. I have given Wingstop multiple opportunities to fix this, but nobody has taken responsibility or actually resolved the problem. At this point, I feel like I have been completely taken advantage of. I am asking Wingstop to investigate the delivery, the missing $46.40 refund, the way my complaint was handled, and the conduct of the employees and managers involved. I want my $46.40 returned immediately and a proper explanation for why I have been waiting this long. Customers should not have to repeatedly call, visit the store, speak with multiple managers, and still be left without their money or their order. This entire experience has been extremely frustrating, and I expect Wingstop to take this complaint seriously and finally resolve the matter.
• AF

  Anthony Favalora

  Jul 25, 2026
  1.0
  Ordered $75 worth of food, they forgot ALL dipping sauces. When I called, I was told I could get a refund for the dipping sauces lol. I may be petty, but you forget the sauce and you ruined my meal. Bad experience, not a customer service focused business. You made the mistake, make it right.
• DK

  Danielle Korielle

  Jul 1, 2026
  1.0
  If only I could give 0 stars to this location because 1 star is a STRETCH. To begin with, my order was incorrect. I called the phone number listed on my receipt to have the issue resolved, but after waiting nearly 30 minutes, I was connected to the Concord location instead of the restaurant where I placed my order. Because I couldn’t get the issue resolved over the phone, I had to drive all the way back to the restaurant. When I arrived, the supervisor on duty told me that the only way my order could be remade was as boneless wings. I later learned this was false, as my sister frequents wingstop and what I wanted she ordered literally the night before. The situation became much worse when the individual who identified himself as the District Manager became involved. Instead of listening to my concern, he immediately became defensive and insisted that he had personally made my order and that it was correct, essentially implying that I didn’t know what I had ordered. When I simply requested a refund, his attitude became increasingly rude and confrontational. I also felt that he made assumptions about me based on my appearance. Because I have darker skin, he assumed I was Black and began taunting me in a way that I found disrespectful and offensive. The most disturbing part of this experience occurred after I asked for his name and the corporate contact information. Initially, he told me to “find it online.” He then stated that there was “no point” in contacting corporate because all complaints come to him and that he owns the establishment. He proceeded to write down my license plate number and called the police on me simply because I requested his name and wanted to file a complaint. At no point was I threatening, disruptive, or disrespectful. I was only trying to resolve an issue with an incorrect order and request a refund. This experience has completely changed my perception of your company. The way I was treated was unacceptable, and because of this incident, I have decided to stop spending my money at Wingstop altogether. I hope this complaint is taken seriously and investigated thoroughly. Customers should be able to voice concerns without being intimidated, disrespected, or having law enforcement called on them for simply asking for a manager’s name and corporate contact information. He needs to reported because it’s clearly a pattern and this behavior has got to stop.
• DC

  Dayana Chavez

  Jun 9, 2026
  2.0
  I am very disappointed with how my refund request was handled at Wingstop. On May 11, I accidentally ordered 30 wings instead of 15 and immediately went to the register to explain the mistake and request a refund of $26.19. The employee who assisted me seemed annoyed that I needed help, but I trusted that the refund was being processed correctly. After not receiving the refund, I returned to the restaurant on May 22 to follow up. During that visit, I spoke with a manager who informed me that the refund had never actually been processed. This was frustrating because I had already come in person on May 11 specifically to resolve the issue and was under the impression that everything had been taken care of. The manager was polite and attempted to help, and I was told the refund would be processed. I waited patiently and continued checking my bank account for the refund. I even waited until June 5 to allow plenty of time for it to appear. However, after reviewing my bank statements and transaction history multiple times, I can confirm that I have never received the $26.19 refund. As of June 9, nearly a month after my original request, the issue remains unresolved. What is most disappointing is that I had to make multiple trips to the store for a simple refund request, only to find out that it had not been processed in the first place, and then still not receive the refund after following up. Better communication, training, and follow-through are needed so customers do not have to spend weeks chasing a refund that should have been handled correctly from the beginning.
• KP

  Kalani Parrish

  Jun 7, 2026
  1.0
  If I could give 0 stars I would. The employees at night have bad attitudes and have mugging and unfriendly faces. When they handed me my food they dropped it on the counter very rudely I said thank you and they ignored me. I came in at 10:30pm and they don’t even close until 12 and it wasn’t even busy, so there was no reason to act annoyed.

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