Visiting from the US and I insisted my co workers try chik fil a for the first time, I was so impressed by how consistent the flavor profile was to chik fil a back home. Even the sweet tea was good! But more than the food, the general manager, Steve, was so kind and so accommodating. He spent time talking to us and checking in on our experience. I wish I had time to go back on my trip. 10/10 com visit!
AS
Abdulhayy Salaam
6 days ago
I honestly love coming to this Chick-fil-A. The food is always great, but it’s the service that really keeps me coming back. I live about an hour away, and I still make the trip because I’ve never experienced customer service quite like this anywhere else.
I especially want to mention Oyin. He is always so kind, friendly and welcoming, and genuinely makes you feel like a valued customer. You can tell he really cares about the experience he gives people.
I’ve been here so many times, and the service is consistently amazing. It’s a long drive for me, but honestly, it’s worth it every time!
KF
Kiera Faith
Sep 25, 2026
⭐️⭐️⭐️⭐️⭐️
I genuinely don’t think I can put into words how amazing our experience at Chick-fil-A was today. I came with my friends, and from the food to the service to the overall atmosphere, everything was honestly above a 10/10. I’ve eaten at so many different places, but I genuinely cannot remember the last time I received service like this.
First of all, the food was INCREDIBLE. Everything tasted fresh, was served perfectly, and completely exceeded our expectations. We were already talking about when we could come back before we had even left! I live quite far away, but the experience was genuinely good enough to make me want to come back on a weekly basis.
But the biggest shout-out has to go to Osmar. His service was absolutely outstanding. From the moment he interacted with us, he was so attentive, kind, caring and genuinely welcoming. He didn’t make us feel like we were simply another group of customers he had to serve — he actually took the time to make sure we were happy, comfortable and had everything we needed.
Even when he brought our food over, his attitude and attention to detail stood out so much that after he walked away, my friends and I were literally sitting there talking about how amazing his service had been. It’s very rare that someone leaves that much of an impression just from the way they treat customers.
Osmar genuinely seems like someone who takes pride in what he does and is at the top of his game. I honestly believe he has the qualities of someone who could become a manager in the future. His professionalism, warmth and ability to make customers feel valued are exactly the qualities you want representing a restaurant. Chick-fil-A is very lucky to have him!
I also want to give a shout-out to Steve, who I believe was the manager. He was incredibly kind and welcoming too, and you can tell there is a really positive culture within his team. The staff in general seemed genuinely happy to be there. Everyone was smiling, friendly and approachable, and it was also lovely seeing such a diverse team working together and creating such a welcoming atmosphere.
So a massive shout-out to Steve and the entire team, but an extra special thank you to Osmar for making our visit so memorable. Please make sure he gets the recognition he deserves because employees like him are genuinely the reason customers come back.
This was easily one of the best restaurant experiences my friends and I have had, and we will 100% be returning.
Now we just need MORE Chick-fil-A locations in the UK — especially around London! 😂❤️🐔
10/10 food, 10/10 atmosphere and 100/10 service. Absolutely amazing experience.
EG
Ely Claudette Guerrero
Sep 22, 2026
⭐⭐⭐⭐⭐
OMG — what a lovely feeling! Being from California and now having Chick-fil-A here in London honestly feels like a little piece of home. 🇺🇸❤️🇬🇧
The food was an easy 11/10 — everything was fresh, delicious and exactly what we were hoping for. From the chicken sandwich and waffle fries to the sauces and drinks, we loved every bit of it!
The customer experience was exceptionally great too. Everyone was so warm, welcoming and attentive, and I loved all the thoughtful little touches — even the fresh flowers on the tables! 🌼 It made the whole space feel so cheerful and inviting.
A very special mention to the operator, Connor Ashford, who was absolutely lovely and so attentive to customers. It was wonderful to see how genuinely engaged he was with everyone and how much care was being put into the experience.
So, so happy to have Chick-fil-A in London. Amazing food, wonderful hospitality and such a lovely atmosphere. It genuinely brought a little bit of California to London for me. ❤️🐔🇺🇸🇬🇧
We will absolutely be back! 11/10 all around.
ER
Edward Ross
Sep 18, 2026
This is a very interesting concept. Chick-fil-A have completely copied the experience and quality of food you would get at their US locations down to a t. The food is exceptional. Service is second to none. I am also glad to finally see a Christian fast food business standing on principles opening in UK. Unfortunately, I had to drop 2 stars because they forgot one of the sandwiches I ordered. Mistakes are human and they can happen, but I have to give an honest rating as well. Had it not been for this one mistake dampening my first Chick-fil-A experience outside of US, it would have been 5 stars. Seriously, everyone, give it a try, just check your order is correct!