Ok after all the negative reviews I had doubts. Yeah it is definitely more expensive than McD, maybe by about ⅓. But i ordered the spicy sandwich meal deal and there was juicy meaty piece of chicken, a slice of real cheese and a bun nearly as good as a high end burger place. Also proper lettuce (not shredded iceberg) and tomatoes. Fries could have been more generous but again they were far superior in taste and texture to McD.
CL
Christy Lawrence
Aug 5, 2026
Amazed by the customer service here!! Honestly for me the food was secondary to the way the staff treat each other and the customers! While I waited for my food I watched the guy on the till say ‘Welcome to Chick Fil A, how are you?’ to every person he served. More of this in the world please!
Food was great of course, love the waffle fries. But it’s the atmosphere, the fresh flowers, and the staff that will keep bringing us back. Well done team!
Ps Bonus points for spelling my name right. This NEVER happens.
EJ
Emily Jacobs
Aug 1, 2026
As an Atlanta, GA native now living in London, I was so excited for chick fil a to open in London and even more excited that it tasted and felt just like home!! From the service to the atmosphere, everything was exactly that way it is back home, tastes the exact same! (Which rarely happens when US companies move over). Steve who served me and my friends was fantastic and treated us with the southern hospitality we know and love just like back home. 10/10… Truet Cathy would be proud!
As I am from Atlanta, and have been to the first Chik-fil-A, Dwarf house. I was eager to see if the chain could replicate their standards in the UK.
Having visited twice, the first being on the opening day in Kingston and today. I am a proud Atl-alien that can truly say it's exactly the same as ATL.
The food quality, atmosphere, cleanliness and warm staff welcome. Steve was informative and patient taking orders in the line (queue) which gave way for less wait times.
My only gripe....wasn't allowed unlimited number of chik fil a sauces! 😝
Absolutely amazing experience at Chick-fil-A in Kingston! From the moment we walked in, the customer service was outstanding. The food was fresh, delicious, and came out quickly, but what really made our visit unforgettable was Joanna.
Joanna served us with the biggest smile, was so friendly to talk to, and made us feel genuinely welcome. She went above and beyond to make sure everything was perfect, and it was honestly the best customer service we've ever had. Staff like Joanna are a huge credit to the team.
A massive thank you to Joanna especially from us—you made our day, and we'll definitely be coming back because of your kindness. Highly recommend this Chick-fil-A to anyone looking for great food and exceptional service!