Care Haven Child Care

Reviews

• JD

  Jacob Dattage

  Oct 30, 2026
  1.0
  If I could put zero stars, I would they are driving their van with appeared to have Kids on it down the highway in a 65 mile an hour zone at well above 80 if your kids go here I would strongly suggest removing them if that’s how they drive how do they act in person?
• KK

  Katelynn

  Oct 17, 2026
  5.0
  My son has been going to Care Haven for over 2 years. They have given me peace of mind knowing that he is in a place where he is loved, cared for, and happy. He loves all of the teachers and enjoys spending time with the other kids. They provide a perfect balance of movement, creativity, and music to help my son learn. I highly recommend them for childcare in Columbus.
• CB

  Chelsey Bingham

  Sep 30, 2026
  5.0
  We have had such a wonderful experience with this daycare. The staff is caring, patient, and genuinely seems to love the children they care for. They do a great job communicating with families, keeping the kids engaged, and creating a safe, welcoming environment.
• CB

  Cecilia Black

  Sep 30, 2026
  5.0
  This daycare has some of the best teachers and staff! From my personal experience, everyone is incredibly attentive, caring, and genuinely invested in the children. They do a wonderful job keeping parents informed and communicating any updates or concerns. The daycare is always clean, welcoming, and well-maintained, which gives me great peace of mind. I truly appreciate the care and attention they provide and would definitely recommend them to other parents! ❤️
• AT

  aaliyah thomas

  Sep 30, 2026
  1.0
  My son Aaron started attending Care Haven on August 4, 2026. He was enrolled in their potty-training class, which I was paying $200 every two weeks. For the first several weeks, everything was going well. More recently, Aaron began having behavioral issues, and the daycare initially told me they would work with me to help get the situation under control. Whenever an incident happened, I was contacted and asked to come to the daycare. Aaron would be separated from the other children and placed in another room until I arrived. On two occasions, I addressed the behavior with him through spanking. I understand that the daycare has policies regarding discipline, and I accepted being informed that DFCS would be contacted after they said he had been disciplined in front of other children. My biggest concern is what happened afterward. Aaron had been having incidents involving hitting a teacher and was separated from the classroom each time. After one of these incidents, his sitter picked him up because I work full-time and do not get off until 8:00 PM. When I picked him up from his sitter, I was informed that Aaron had been standing or playing on a chair, fell, and injured the area around his eye. He had some swelling and a mark from the fall. I specifically discussed the bruise with the daycare and explained what I had been told about how it happened. The following days, I was informed that DFCS had been contacted regarding the way I disciplined my child. I understood that and was willing to cooperate. However, when I later spoke with the DFCS representative, I was told the situation had been reported in a way that made it sound as though Aaron had been disciplined one day and then returned the next day with the bruise. That was extremely concerning to me because it did not match what I believed I had communicated to the daycare about the bruise and how Aaron had injured himself. I later had to take Aaron to the DFCS office so that they could evaluate him. I contacted the daycare afterward asking them to clarify what had been communicated. I was told that the full conversation could not be recalled, although they remember me saying Aaron fell. I am not upset that DFCS was contacted when the daycare believed a report was necessary. My concern is that the circumstances surrounding Aaron’s injury were not communicated to me in the same way they were apparently communicated to DFCS. Aaron was also suspended after another incident involving hitting a teacher. He was unable to return until the following Monday. As a single mother who works full-time, having to immediately find alternate care during a suspension was already difficult. After everything that happened, I decided that Aaron would not be returning to the daycare. When I notified the daycare that I wanted to cancel his enrollment, I was then informed that I was required to provide two weeks’ written notice. I was never made aware of that requirement. I also checked the Brightwheel app under the files/documents section and did not see the enrollment policies or documentation outlining these requirements. There was also another policy I was not made aware of until after the second time it happened. On my days off, I sometimes brought Aaron around 9:15–9:30 because I live in Fort Mitchell and work commission-based hours at a car dealership. I was then informed that arriving around that time was considered late and that I could either pay a $20 fee or provide a doctor’s excuse. Again, this was not something that had been clearly communicated to me beforehand. My experience has left me feeling that important policies, fees, and procedures were not clearly communicated to me from the beginning. More importantly, the way the situation involving my son’s injury was communicated has caused me serious concern and ultimately led to my decision to remove him from the daycare. I genuinely wish things had ended differently because Aaron had been doing well there initially, but after everything that happened, I no longer felt comfortable continuing his care at Care Haven.

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