Manor Lake Assisted Living & Memory Care - Hamilton Mill

Reviews

• CH

  Christy Henderson

  Jun 30, 2026
  5.0
  I visit the memory care unit. The staff is friendly. The residents seem well cared for. The family members that do visit seem to be treated well. The unit is clean and comfortable. I think highly of all of the staff but, I think jacquey is especially amazing.
• DO

  Doc Otis

  Feb 15, 2026
  5.0
  Well maintained and staff is friendly. Very happy with my overall experience.
• GG

  Goatman

  Feb 14, 2026
  1.0
  I placed a fully refundable $500.00 deposit with sales agent Destiny at the Hamilton Mill location. They waited until the last minute and then declined to accept my wife. I had to scramble to find another assisted living facility. It's been over a month and after numerous emails and phone calls, I can't get them to return my deposit. They won't return calls and ignore emails. If you do get someone to answer the phone, they say they will pass on the message, and you get ignored again. Do not trust these people. Update: It's been a week since I left a message for the Executive Director Kyley Hooks and no response. I talked with V.P. Tony Gimbrone who promised he would look into it. Nothing. 7 weeks now and I still don't have my $500 deposit returned.
• KT

  Karis Townsend

  Nov 15, 2024
  5.0
  I honestly don’t know why more of us don’t know about this aid! Angel is so fluid in navigating this system and she’s kind! So thankful for her and her help!!
• LI

  Lorraine Irvin

  Dec 16, 2023
  5.0
  Manor Lake is definitely one of the finest Assisted Living Communities I’ve had the pleasure of visiting. The facility it beautifully decorated with a warm and welcoming atmosphere and all the staff and employees greet you with warm smiles and kindness. Definitely a five star community. The Residents also are all found smiling and seem happy to call Manor Lake their home.