Custer KinderCare

Reviews

• DS

  Dawn Skovran

  Aug 4, 2020
  5.0
  We love Custer KinderCare. Ms. Pam and Ms. Megan adore our kids and it shows. They are working tirelessly to make sure the center is clean, safe and healthy. The teachers are amazing. They are always willing to work on homework with my school age child and are constantly teaching my toddler! I can't tell you the number of times I dropped in (pre-COVID) to find the teacher dancing, singing, playing or teaching my child. They aren't just left to fend for themselves in a sea of other kids. There are plenty of group activities and one on one interactions as well. Safety was a big concern of mine when we switched to this center, and these ladies have set my mind right at ease. They know exactly who should be there to pick up my children, by face and name (and sometimes vehicle!). They aren't shy about asking for ID, and making you wait until it's verified. Leaving my kids in the care of Ms. Pam and Ms. Megan is like leaving my kids with family! If you are looking for a great place for your tiny human to be safe, educated and loved while you are away from them, consider Custer KinderCare, you won't be disappointed.
• SB

  Soni Brown

  May 17, 2019
  4.0
  Wow, my family has found its happy place. The staff are all so warm and accommodating. From Center Director Mrs. Pam to upper management Mrs. Pat the team truly has the families best interest in mind. We are so happy to be a part of the Kinder Care family. Knowing I do not have to worry about the safety and well being of my son while I am at work puts this mama bear at ease. Please keep up the amazing work.
• KI

  Keturah Irvine

  Jan 9, 2019
  1.0
  We left. I had multiple issues #1--they kept taking her nice clothes, #2, they kept messing up my acct, #3, although the state was covering full tuition, they charge an additional $40/week for specific cases/situations, #4, my FULLY potty trained child started having multiple accidents during the week and they were sending her home in pullups, #5, discipline policy for aggressive and hitting children is a joke (i literally saw a child hit another child in the head, the teacher told the hitter to go in timeout while the child that was hit told the hitter 'Don't hit me. I don't like that.' The kid laughed and sat in timeout for all of 10 seconds before roaming around the classroom without consequence.) and #6, incidence reporting policy is inconsistent (my child was bitten by another and even had a visible bite mark on her. When I mentioned to the teacher, she knew and said well the kid was agitating her. No incident report and no repercussion for the biter.)
• RM

  Robert Morrin

  Jul 18, 2018
  5.0
  My children loved the staff and teachers. Every time I picked them up they were having fun. I can tell the staff enjoy teaching children and what they do; the environment reflects that fact. If you can afford it, bring your children here and rest assured your children are being well cared for and well taught. Despite my 5 star review, there is an aspect of KinderCare I did not like. They force you to pay for services you do not use. For example, if you go on vacation you are still expected to pay a "reservation" fee. When I brought up the fact that they are charging people for services not rendered I was told that it's a corporate policy and nothing could be done about it. I do not like people hiding behind corporations and using that as an excuse to treat people poorly. They should only charge for services rendered. I didn't think that was a novel concept in 2018 but there it is. My kids love the place though so I swallowed the pill for their sake, but I wish they would treat people how they surely expect to be treated when they are wearing the consumer shoes.