Primrose School of Long Grove

Reviews

• DV

  Diego Vega

  Apr 12, 2026
  1.0
  Primrose failed to deliver the level of care, professionalism, and accountability represented at enrollment. From the outset, we were transparent about our child’s needs and transition considerations and were assured the center could provide appropriate support. Despite this, shortly after enrollment, during our child’s first experience in both school and childcare, staff questioned her placement and demonstrated minimal patience for age‑appropriate adjustment. Expectations applied were unreasonable for a three‑year‑old. Multiple commitments made by the center were not honored. Promised progress reviews never occurred. Communication was selective and inconsistent, staff proactively contacted us about scheduling inconveniences but showed no concern when our child was absent. We were also provided inaccurate information regarding classroom availability. We were later instructed to disenroll our child due to alleged resource limitations, despite consistently observing staffing levels that did not support this claim. We received reports that our child was treated differently from peers, including inappropriate physical handling by a teacher. Concerns about our child’s distress were not communicated to us by the center; we learned instead from an external source and immediately withdrew her. After our departure, Primrose made no attempt to contact us regarding the sudden withdrawal or our child’s wellbeing. This lack of follow‑up further reflects a deficiency in professional standards and care. Based on our experience, Primrose demonstrated poor follow‑through, unreliable communication, and inadequate support. We would not recommend this center, particularly for families expecting attentive, inclusive, and professionally managed childcare.
• JG

  Jasmine Ghuman

  Jan 30, 2026
  5.0
  We had a wonderful experience at Primrose School. My 3-year-old daughter attended here and absolutely loved it—especially her teachers. Every teacher she interacted with was caring, patient, and genuinely invested in the children’s growth. The environment is warm, nurturing, and well-structured, which made us feel confident and at ease as parents. We saw such positive development in her social skills, confidence, and love for learning during her time here. We’re so grateful to the entire Primrose team for creating such a supportive and loving space for our child. Highly recommend to any parent looking for a school that truly cares about their students.

Frequently Asked Questions About Primrose School of Long Grove