Sun Auto Werks

Reviews

• MG

  Meredith Garcia

  2 days ago
  2.0
  I chose this place specifically because of how high its reviews are. I went in for an oil change and tire alignment and left with a $3,200 invoice for a 2005 CRV. Following my oil change, a mechanic (who will remain nameless) called and said I needed a bunch of stuff done on my car. Admittedly, I don’t really know much about cars, so when he listed things that needed done, I assumed that they were (1) quick fixes that accompany an inspection following an oil change and/or (2) necessary. I was quoted over the phone for these repairs and misheard the guy's quote for $371 (which is my error!!) because we had a bit of a language barrier and he never said the word "thousand". Like I said, this is my fault! My issue is that I went to get my oil change and tire alignment and was heinously upsold. The estimation and confirmation was entirely done via phone call, no email/text of the invoice for this exorbitant quote. I spoke with the same mechanic multiple times and he never said the word "thousand". I believe my ignorance was taken advantage of to an absurd degree. Once again, I agreed to the charges because I believed they were 100x less than what my quote was, as I don’t really know anything about cars outside of the basics, which frankly, I think was evident during our phone call since he was asking me questions I didn’t know the answers to. I don't think it's unreasonable to double-check that someone who came in for an oil change and tire alignment wants to spend $3,200 on a 20-year old car. Besides the point, but they also overpromised the speed in which they would repair the car (I was confused why an oil change and alignment, in addition to the upsold maintenance, was taking so long, which should’ve been my clue that this was not going to be a $371 bill). I did make it clear that I needed it for work on Monday, and this same mechanic (kindly!) said he would make an extra effort to ensure it would be ready before then- this did not happen. When I was called to pick up my car, I spoke to the same mechanic. He said the amount and this time I thought I heard an extra number in the quote and asked him if it was 3 “thousand” or 3 “hundred”, at which point he confirmed it was “thousand”, but obviously the damage was done. I went to pick up the car and he was at the front desk during the transaction. I literally had tears in my eyes because of how distressing this miscommunication was, yet one of the first things the mechanic told me was to go to the suburbs and fill my tank with Shell Premium Gas. Read the room, dude. Moments before he said this, I told the front desk guy (in front of the mechanic) that I thought the price was $371, that I wouldn’t have agreed to the repairs if I knew it was $3200, and that I would’ve just bought a new car at that rate. This was laughed off by the front desk guy, which I understand to some extent, because like I said, this boils down to my error, but I was a bit frustrated by the lack of concern regarding this very significant miscommunication. I have tried to be very charitable because I ultimately agreed to the (mistaken) price, but I just feel that there were a lot of different times where someone could have been very clear about the cost and exactly what I was agreeing to get fixed, and I wish they were more cognizant of the fact that there was a significant miscommunication that was actively causing the customer distress. I know there isn’t an actual remedy to this, but I think people (possibly and specifically young women) should be aware that, at the very least, there’s a rogue mechanic. I just feel like I got scammed big time. (Two stars because they did fix the stuff they said they would fix and after looking up all the items on my invoice, the prices seem fair- I came in for an oil change and alignment, though).
• SJ

  Stephanie Jones

  6 days ago
  5.0
  Had such a great experience with the team at Sun Auto Werks! My car had been stalling for no clear reason, even though it had been serviced not long before at a different shop. Sunny and his team took the time to figure out exactly what was wrong, found a faulty part installed by the previous shop, and fixed it for substantially less. I really appreciated their patience and due diligence in tracking down the issue. Couldn’t be happier with the repair and service!! Coming here from now on!!
• LS

  Lisahira Santoyo

  6 days ago
  5.0
  Sunny and his team did such an amazing job with fixing a complex issue on my 2000 Honda civic, not only did they take the time to properly diagnose the issue, they kept me informed and explained everything thoroughly, never talking down to me or my wife. They then followed up a week or two after the fix just to make sure everything was working properly! The price and service hav been outstanding and would recommend Sun Auto Werks without hesitation to anyone!
• LM

  L Mc

  Jul 30, 2026
  5.0
  I'm very pleased with this place of business. Customer service was courteous, honest, and welcoming. I will definitely return for future service
• TH

  Tracy Hatfield

  Jul 15, 2026
  5.0
  RELIABLE.HONEST.TRUSTWORTHY. What do I know about cars? I know I bring mine here. They kept my old little beast running until the day it finally gave up at 16 year and 160k miles. I trust them with my wonderful 2009 Lexi and they have always helped me in a pinch and always been fair with pricing. Just had my catalytic converter stolen and they had me back up and running the very same day. Everyone here is so nice and treat me so well - as a woman dealing with auto issues that is hard to find. 10 out of 10 Every.Time.