Pleasant Hill KinderCare

Reviews

• AM

  Alexandra Mlynsky

  Aug 13, 2024
  5.0
  I love this daycare. You walk in the door and greeted with a smile, its clean, it never smells.they have a great curriculum and always keep the kids engaged. The director Jessica has been great support to me and my family. Would recommend to anyone!!!
• SD

  Shelby Dougherty

  Mar 31, 2024
  1.0
  Embarrassing to admit we were a family of kindercare for 6 years. We had concerns we had taken to management and were disrespected by the assistant director Ashley Fees, she told us she basically raised our first child and if we didn’t like how the center operated to take our children elsewhere. We attempted to resolve matters by working up the leadership chain. We met with the director Jessica Gathercole on several occasions, and then spoke with the regional director Rachel Ross. Unfortunately, concerns and issues could not be resolved and we didn’t ever hear back from Rachel Ross. We ultimately decided it was best we pull our children from this center as we no longer felt comfortable sending them there. Unprofessional staff/management. Inconsistent caregivers, lack of communication & updates regarding my children, high turnover, too many different caregivers in the infant room, they didn’t even attempt or try to minimize contact with the babies. They send out their lead caregivers from the infant room to fill in at other centers and then bring them back to work in the baby room. Caregivers giving my baby the wrong pacifier everyday and not knowing which one was my babies when I showed up. Caregivers constantly calling my baby by the wrong name. Terrible diaper rashes, diaper changes were charted on the app before they even happened. Couple incidents one where my babys tip of finger was sliced off and couldn’t be explained. This center does quite the shuffle with employees to say they are meeting ratio requirements, instead of focusing on the needs of the children and parents paying big bucks for what they think is quality care. The price we paid for care here did not match up with what we were receiving. I would not recommend Kindercare Pleasant Hill, IA to any of my family or friends, save yourself the headache and stress. Since pulling our kids we’ve regained our peace of mind, noticed a difference in how happy our children are when they come home, and also saved loads$$. Hope this helps anyone searching and making childcare considerations and decisions, god bless.
• ZC

  Zack Creglow

  Oct 25, 2023
  5.0
  Jess is a terrific director and the staff have taken tremendous care of our two children. It has become community of sorts. Highly recommend.
• JD

  Jocelyn Dodge

  Aug 15, 2021
  5.0
  New Director is great! She's devoted and when I have concerns she meets them directly instead of dancing around them. Teachers are amazing and treat u like family. It's always hard leaving your baby to go to work but I know she's in great hands!
• SS

  Stephanie Scheer

  Mar 2, 2017
  5.0
  KinderCare has been the perfect fit for our family. As teachers, we wanted a place to take our daughter that was loving, safe, fun, educational, inclusive, and accredited. We love that she learns, plays, and creates every day in so many ways. The staff and directors have exceeded every expectation we've had. Our daughter loves to be there and we could not be happier!

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