Grimes KinderCare

Reviews

• JJ

  Jaidon

  May 28, 2026
  1.0
  I recently have inquired for a few months now about my child enrolling for the fall year here and I’ve never stepped foot in this place but my experience with just simply scheduling a tour has been AWFUL. The lack of communication is ridiculous here not to mention that the customer service is HORRIBLE. I have been in contact with the director multiple times to schedule a tour and when I finally get a date set and stone they have to “cancel it” bc the director won’t be there. The way it was said to me was rude for one and I called a day before to simply confirm the time for the next day and I was told they needed to cancel which no one had previously reached out before I called to cancel the tour they said they didn’t even know I had a tour scheduled and the director didn’t relay the message to anyone. I live in another state which they are aware of but as simple as a phone call from the director to reschedule the tour would’ve been more ideal! When I first talked to someone to even set the tour up the person wasn’t very pleasant don’t recall a name but they told me originally they do not do tours on Fridays because their workers are “trying to get home to their families”. This facility needs better customer service and better communication all around!
• LL

  Ling Ling

  Feb 12, 2026
  1.0
  I would not recommend this daycare based on my experience. My child has come home mentioning that teachers were being yelled at in front of the children by the center director, which is extremely concerning. A childcare environment should feel calm, safe, and supportive not tense or uncomfortable for children.There appear to be ongoing staffing and supervision issues. Classrooms have been left out of ratio, with one teacher alone with too many children while others step away. I’ve also noticed inconsistency in how policies are enforced. Some staff members are written up for certain behaviors, while others are allowed to do the same without consequences. It feels like rules are only strictly followed when corporate is present.There are also concerns about professionalism and favoritism, especially when family members work together within management. This creates unequal treatment and a lack of accountability.Most concerning are safety issues. I was made aware of an incident where a child was picked up improperly and hit their head. That should never happen in a licensed childcare facility.Concerns have been reported to higher management, including Courtney, who oversees the center director, but no meaningful action appears to have been taken. At this point, I believe corporate should conduct an unannounced visit to see what truly goes on day to day.If these issues are not addressed, I feel it is important for other parents to be aware so they can make informed decisions about their children’s care.
• MP

  Mallori Phillips

  Sep 30, 2025
  5.0
  When my son and I recently returned from a 5 day vacation, he started flapping his arms and kicking his legs in excitement as soon as he saw the KinderCare building. He loves attending a place that provides him with enriching activities and fun experiences. A happy atmosphere with good friends and wonderful teachers!
• JR

  Jack Rounsborg

  Dec 22, 2023
  5.0
  Grimes KinderCare is amazing. We have been taking our daughter there and she has received nothing but the utmost in care and love. We appreciate all the hard work and dedication the amazing staff have given towards providing the standard in childcare. Thank you!
• HT

  Hannah Tegtmeier

  Feb 8, 2023
  5.0
  Grimes Kindercare was so welcoming and attentive when bringing my son here for back up care. They took extra great care with feeding and play time. Always update you on feedings, changes, and naps! Everyone knows everyone's name and it shows how much they care.

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