Sorrento Valley KinderCare

Reviews

• DP

  Dana pitsko

  Jun 19, 2026
  1.0
  Our 4 month old son attended Sorrento Valley KinderCare for 3 days and we can not recommend it. At pick up on the third day the infant room was very chaotic. And despite being marked asleep on his back I found my 4 month old asleep on his stomach. When I asked if he rolled, staff told me no, that they always put them to sleep on their stomach. This is not safe sleep for an infant and was not consistent with interviews prior to enrolling our son. Upon wake up he had a respiratory incident and I had to call 911. The pediatrician said this was an aspiration incident following unsafe sleep practices. Luckily our son was okay but this could have been a very different situation. Before the respiratory incident my son was sleeping on his stomach on a wet crib sheet, in wet clothes, he was cold and he had been in a dirty diaper so long it stuck to him. I reported this to the director because I was concerned with the lack of cameras and managerial oversight that staff were overwhelmed and practicing unsafe sleep. Hopefully the necessary changes were made to create a safe environment for their infants.
• ZZ

  Zhuo Zhao

  Apr 17, 2026
  5.0
  Absolutely love Sorrento Valley KinderCare! Both of my boys (2yo in Discovery Preschool 1 with Ms. Frankie & Ms. Brianna, and 4yo in Preschool 2 with Ms. Haleh & Ms. Simin/Ms. Julia) are thriving here. The teachers are so warm, caring, and dedicated — they shower the kids with love, and our boys love going to school every day. The staff, including Ms. Ursula, Ms. Alyssa, and Ms. Tatina, are also very responsible and manage/organize everything extremely well. They do fantastic learning activities about plants, animals, seasons, and more. Ms. Heather’s enrichment classes (cooking, music, phonics, math) are always a favorite! Summer activities like Water Day and Petting Zoo are super fun. Flexible hours from 7am to 6pm with minimal holidays make life easy for dual-working families. The daily photos and videos in the app are the best part — we cherish seeing their daily moments. We’re so happy with our kids’ growth and progress. Strongly recommend this center!
• AS

  Anya Sokolova

  Apr 4, 2026
  5.0
  I had an incredibly positive experience with Sorrento Valley KinderCare from an administrative perspective and for welcoming my son only for a temporary time angle as well. I had multiple follow ups with multiple employees at the facility, and they were all very generous with their time and noticeably cared for of me and my family the second I called. Generally, when you enroll in a daycare, you're thinking of longevity and the teachers invest in the development of the children. Regardless of whether your child is coming for a few days or a few years, all the teachers at Sorrento Valley, give their entire hearts and souls day and day out. I cannot say enough, good things about this entire facility and I thank you from the bottom of my heart for all that you provided for myself and my family during a time of my husband's deployment and my concurrent work trip in the San Diego area. It truly takes a village and hope if you're looking for a childcare for your children, you find that that village is here!
• DG

  David Gates

  May 30, 2025
  1.0
  I enrolled my daughter at this KinderCare location for one month in September 2024, and I would not recommend it. While the front office—especially Alyssa—was professional and helpful, the quality of care in the classroom was disappointing and at times felt neglectful. On multiple occasions when I came to pick up my daughter, she was crying and unattended. This wasn’t a one-off issue—my wife would drop in during the week to breastfeed, and she consistently observed a tense and chaotic environment. Multiple infants were always crying, while the staff seemed overwhelmed. I also witnessed staff using phones to distract or pacify children, which raised further concerns. The room staff—aside from the lead teacher—changed frequently, and many seemed either very young or lacking experience. This constant turnover left me feeling uneasy about their ability to reliably care for or even feed my daughter. One particularly troubling issue was that her bottles would come back nearly full day after day. When I raised this with the infant room lead, her response was dismissive: “She just doesn’t drink.” There was no reassurance, no collaborative problem-solving—just indifference. For caregivers entrusted with infant health and development, this was deeply concerning. This location felt more like a high-turnover corporate daycare than a healthy environment for children. It appears to prioritize maximizing state mandated child-to-staff ratios over providing quality care, leading to burnout among employees and subpar attention to the kids. I don’t place full blame on the staff—it’s clear the system they work within is flawed. But for the well-being of your child, I strongly suggest finding a center that genuinely cares. Unfortunately, this is not that place.