Bach to Rock Rancho Penasquitos

Reviews

• DM

  Domenique Micucci

  Jun 22, 2026
  5.0
  Diego is wonderful and so welcoming and warm with all the kids . My daughter really likes going here . The teachers are all great and we have had a wonderful experience .
• AM

  abdul mohammed

  Jun 21, 2026
  5.0
  Great music school with an incredible staff. Love it here!
• SH

  Scott Hsu

  Jun 13, 2026
  1.0
  This is my second review. We brought our child to the scheduled class, but the teacher did not show up. No staff notified us ahead of time about the teacher’s absence, nor did anyone ask us to take our child back when we dropped them off. Consequently, our child was left unsupervised alone at the front desk for 30 minutes. The school keeps insisting that our child was under supervision the whole time. How can that make any sense? If someone was indeed watching the child for half an hour, why did no one contact the parents? This music school is unprofessional, negligent of children’s safety — or both. Our child clearly told us that the front desk was unattended for a long while, which creates severe safety risks. During our negotiations, they only offered a single makeup class. But a makeup lesson is simply what they ought to do, given that the original class never took place. The Regional Center has funded six months of lessons, and Bach to Rock has already received full payment. Even so, their service is sloppy and their attitude lax. Time and again, classes have started while teachers were still chatting outside. Stay away from this school. Many of its positive reviews are fake, whereas all negative reviews are based on real incidents. This is far more than just a missed class. Their blatant irresponsibility and endless excuses, coupled with major safety hazards, are truly unacceptable. We have kept all email records and audio recordings of phone voice messages.The school has admitted its serious mistakes, yet flat-out ignored our request for a refund for the unused classes, so we could find more suitable arrangements elsewhere. If you continue to tell lies, we will release all relevant emails and recordings online. Thank you.
• SH

  Scott Hsu

  Apr 13, 2026
  1.0
  Everyone, please avoid this Bach to Rock location. I want to share my very upsetting experience. On April 6, my child went in for a scheduled lesson, but the instructor never showed up. Even worse, the front desk staff did not notify us at all. As a result, my child was left at the front desk for 30 minutes without any supervision. Afterward, we reported this situation to them, but the person in charge made excuses, claiming it was a system issue and saying that they had been looking after my child. However, regardless of what happened, they should have notified the parents immediately. Furthermore, we did not ask or need them to supervise our child. What is even more upsetting is that my child told us that there was no one at the front desk for a long period of time. This means my autistic child was left alone without any supervision for nearly 30 minutes. My child has autism, and these lessons are part of a therapeutic program funded by the Regional Center as a third-party provider. What happened was extremely shocking and distressing for our family. Given this experience, we no longer feel safe sending our child there. We requested a refund for the unused portion of the prepaid lessons so that we can find another provider for proper treatment (the Regional Center has already paid in full), but our request has been completely ignored. We find this situation extremely alarming and highly irresponsible!!!! This is an extremely irresponsible organization that shows no care or compassion and is taking advantage of resources meant for children with autism. Please stay away from this place.
• MN

  Marie Nicholson

  Feb 2, 2026
  5.0
  I've had the opportunity of getting to join our daughter on Fridays for our three grandsons' practice. I've gotten to peek in to hear them practice. Their band teacher Collin is so GREAT with them, always professional, truly dedicated, and gives a lot of great coaching in a way that isn't overwhelming.

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