Mission Grove KinderCare

Reviews

• CF

  Cristina Farias

  Dec 7, 2020
  5.0
  My review is long due for this amazing center ! I have been with KinderCare for about 3 years I have 3 kids enrolled and I must say they have been nothing but great to my family! My oldest started in Ms. Janice Class and I immediately saw a change in my son he was pushed to do better and I now see how the has helped him in his journey through elementary. He now enjoys the afterschool program with his favorite teacher Ms. Cynthia . Now with COVID he is doing distant learning from the center and if it wasn't for this center that offers this I would not be able to work and for that I am so thankful ! They also offer Tutoring and Ms. Mia has helped my son so much with development. She is so patient with him and the tutoring has been good to him. My second child started as a infant at 8 weeks and as mom with a new born its always scary but since he started not once have I felt that he was mistreated if anything he has been spoiled by everyone ! Ms. Susy treats the kids as if they are hers with so much love she is super sweet !! He is now with Ms. Melina and she is just as great! My Last baby started as little as 7 weeks at the center and she is currently with Ms. Raquel and I enjoy all the pictures she sends me constantly. She is loved at the center and Ms. Raquel is so good to her and always keeps her active with different activities and I could see how all this interaction is helping her. Lastly I could not forget Ms. Patty and Ms. Celina these ladies are lifesavers !! I run in circles most of the days and they make my life easier. Many times I forget things and not once have they made me feel like a bad mom. They are always there to answer all my questions and when I do have a concern they always listen to me. Overall I don't know what I would do without KinderCare Mission Grove they give working moms peace of mind. I know my kids are safe and loved by everyone I could not thank them enough!
• SW

  Syrano Ware

  May 20, 2019
  1.0
  Ms. Patty is by far one of the worst day care Directors to encounter. There is never anyone in the front monitoring who comes in the building. She has no engagement with any of the parents as they walk in. My son has gone there for 3 years now, and none of the teachers know about any of the activities going on. It’s very frustrating having to find out about any events going on in the same week especially as a full time working mom. I can not wait until I don’t have to take him to this KinderCare any longer.
• TH

  Thomas H.

  Jul 9, 2018
  1.0
  Me and my wife were happy with this place until recently. A little history... My son went to this KinderCare location and has moved on to a private school. My daughter has been going to this KinderCare for quite sometime and overall we have had a positive experience. 2 weeks ago my wife received a call from the Kindercare stating my daughter had lice and we needed to pick her up and get her treated for the lice before she could return back. So my wife was in a panic of course as we had no idea she had the lice as she had shown no symptoms "itching" and so on. My wife calls around for places that specialize in treating lice and none of them were available on such short notice but one we found in Temecula. My wife heads down to Temecula and the place that treats head lice and has been doing so for years says it is not lice and it is just cradle cap. My wife then contacts Kindercare and states that she does not have head lice and we would like to be reimbursed for our troubles and that we are not happy about the situation. The next day we take our daughter to school and when my wife picks up our daughter the teacher (Ms Viti) starts getting on my wife that the place we took her is wrong and that she knows what lice looks like and so on. At that moment we decided to look elsewhere as it was not professional for someone to act that way especially when they are not properly trained "obviously" in determining what head lice looks like. Come to find out the teacher just used her bare hands / finger nails to determine it was lice. Another note to current customers of this Kindercare location. They do not notify parents about any lice break outs via email / verbal / or a letter to each parent. You have to look either on the wall near the classroom. As a parent I would think they would inform parents that there was a child with lice found at the facility (Then again who knows if that was the case) but even then I would like to know and not have to hunt around for a small letter stating that lice was found. I would recommend to Patty who manages this location to properly have her staff trained on head lice and any other issues they could come across so there aren't any false alarms such as we encountered. Notify parents by email / letter of any issues at school instead of posting it on a wall or door that busy parents tend not to notice. Very unprofessional. To Patty's benefit she did refund us but when her staff gets angry with my wife and still pushes she was right, that was the last straw. As of this day my daughter does not have lice and they were flat out wrong. Having said that I would advise anyone looking into taking their kid to this location to explore other business's. We found another business that just opened that is top notch and happened to be cheaper. Go figure.
• SH

  Sally Henderson

  Apr 28, 2018
  1.0
  The worst daycare center ever as a parent on a tour witnessed a Teacher take away a child plate and a child crying and no one pay attention to that child..for this center to be open I'm surprised... Oh hell no way ..do not recommended

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