Mitchell & Sons Heating & Cooling Inc.

Reviews

• DC

  danielle curtis

  Aug 7, 2026
  5.0
  Tom and Tommy and their team have twice provided me with excellent service! We are in the process of remodeling a home in Fairfield and I have been very happy with their installation, service, AND checking in on me afterward to make sure everything was going well. Just this week, our a/c compressor at our home burned out. I called Tommy and he had someone out here right away to look and assess what needed to be done. Within days a new unit was ordered and set up! The service could not be better! 5 stars!
• AS

  Andrea Shullaw

  Jul 10, 2026
  5.0
  Mitchell & Sons Heating & Cooling exceeded every expectation we had. To be completely honest, they weren't the first HVAC company we thought of when it came time to replace our system. Another local company was our initial choice, but they weren't able to take on our project right away and recommended Mitchell & Sons instead. Our air conditioner failed in the middle of a heat wave. While we managed with a few temporary solutions to keep the house as cool as possible, Mitchell & Sons understood the urgency of the situation. They worked us into their schedule much sooner than we expected, recognizing that this wasn't just an inconvenience—it was about keeping our home safe and livable during extreme heat. From the first phone call to the final installation, they were professional, responsive, and kept us informed every step of the way. We never had to wonder what was happening or when someone would arrive. Every question was answered, every commitment was honored, and everyone we dealt with treated us like valued customers instead of just another job. In a world where great customer service can be hard to find, Mitchell & Sons still operates with old-school values—honesty, integrity, trust, accountability, and standing behind their work. They're the kind of local, family-owned business that's been an Ottumwa staple for generations, and it shows in everything they do. One conversation before they left really stuck with me. We talked about how every interaction reflects on the company—even something as simple as how their employees drive through town. Speeding, tailgating, or being discourteous doesn't just reflect on an individual; it reflects on Mitchell & Sons. That level of pride, trust, and accountability isn't something you can fake—it's part of the company's culture, and it was evident throughout our entire experience. If you're looking for an HVAC company you can trust to do the job right, communicate honestly, and genuinely care about their customers, I wouldn't hesitate to recommend Mitchell & Sons.
• SO

  Shawn Osborne

  Jul 9, 2026
  5.0
  Very thorough. My A/C went out for good and they went out of their way to squeeze me in fast, despite being booked for two weeks. Always go above and beyond. They even came down in price to match a competitor, and stopped by to make sure all was working after the new system was installed. My pump went out and he threw in a new one. If they can't fix it, no one can. Trust Mitchell and Sons.
• CD

  Colleen Decker

  Jul 3, 2026
  5.0
  During this heat wave our AC wasn't keeping up, and we were hot! These guys came out and worked quickly to get us cooled off! I would highly recommend their services. The young workers were as polite as the older servicemen, and they were careful and tidy.
• MW

  Matthew Wasson

  Jul 2, 2026
  5.0
  Thr Mitchell's are excellent workers and do a superb job they are very helpful and even walk you through stuff if you cant figure it out after they leave they put in our AC last summer and its been working great they were very quick and know what they are doing definitely recommend them for any of your ac or heating issues.

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