Enterprise Mobility

Reviews

• OI

  Oscar Ibule

  May 13, 2026
  5.0
  Excellent customer service from start to finish. The staff was professional, fast, and very helpful. The vehicle was clean, reliable, and exactly what I needed. The pickup and return process was smooth and stress-free. Definitely recommend Enterprise to anyone needing a rental
• MM

  Matze

  May 7, 2026
  5.0
  toller Service, schöne Autos, ganz nach meinem Geschmack Von mir fünf Sterne
• CA

  Catherine Amodeo

  Apr 27, 2026
  5.0
  Gabriel was absolutely fantastic ! Extremely kind, proficient and knowledgeable! The car they put me in was amazing ! I will NEVER rent from any other car rental place. Keep up the amazing work!🎉🎉🎉🎉🎉
• DJ

  Dillon Johnston

  Apr 5, 2026
  1.0
  On March 6th, I had a horrible and fraudulent experience with the Alamo car rental location at the San Salvador airport in El Salvador. I filed a complaint with the local El Salvador office and no one contacted me. I called customer service and filed a formal complaint (after being told there was no manager available to speak to me) and no one called me back. I went to the Alamo website and filed a formal complaint through the complaint system several weeks ago and no one has called me back. I'll I've gotten is a meaningless response to my google maps review for the El Salvador location. Will someone in management please contact me?!
• JJ

  Joseph

  Jan 19, 2026
  1.0
  For several months, I have rented from the Enterprise location in Jeffersonville, PA, consistently maintaining my balance throughout a long-term rental. On the rare occasions when a charge declined, I immediately responded through Enterprise’s official text messaging line — the same method the branch uses — and authorized my card to be re-run. Each time, the payment was processed and my account was brought fully current. On January 19, I visited the location for a routine contract rewrite, something I have completed many times without issue. However, the current manager, Dom, handled the situation in a manner that was unexpectedly dismissive and unprofessional. I was told my rental could not be renewed because I was “two weeks late” in rewriting the contract, despite my balance being paid and Enterprise having ongoing documented communication from me. What concerned me further was the manager’s behavior during this interaction. At one point, he stated he had “called me 40 times,” which is simply untrue. Then, he escalated things by telling me that Risk Management was “after me,” implying that I was under some kind of internal investigation — despite the fact that my card continued to be charged successfully, and I have never received a phone call, letter, or any form of notice from Risk Management at any point. This claim felt more like a threat than a factual statement, and it was completely unnecessary. Even after I paid the remaining balance on the spot, I was still denied service, with no clear explanation beyond vague mentions of “risk management.” For a customer who has demonstrated consistent responsibility in maintaining payments, this approach was extremely discouraging. Previous staff at this location always treated contract rewrites with professionalism and clarity. The sudden shift under the new management was disappointing and reflects poorly on the customer service standards at this branch. I am sharing this experience because long-term renters deserve transparency, accurate information, and respectful communication. When a customer is current on payments and actively using Enterprise’s own communication systems, that should be acknowledged — not dismissed, minimized, or used against them.

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