Enterprise Mobility

Reviews

• JR

  justin r

  Aug 19, 2026
  2.0
  This review is for the first time I wanted to use my loyalty points. No reminder to notify that only the account member can redeem points. Points not redeemable to spouse. Lack of alert for the reward points specific terms, unable to create an account for spouse and have points transfered in time. After response comment - I have already contacted you through the customer service 3 times for this issue, through that URL you have pasted. Points was used to make a reservation out of state for a trip for my spouse on her own. My account was used, her information was used as the driver. No alerts, warnings or disclaimers to notify you that "POINTS ONLY REDEEMABLE BY THE ACCOUNT OWNER IN PERSON". The bigger issue is that there is no spouse exemption. Like how you have a spouse / domestic partner as a secondary authorized driver automatically in your rental policy.
• BF

  Boudeghdegh Faris

  Jul 29, 2026
  5.0
  Je les remercie beaucoup
• KM

  Kim Morgan

  Jul 20, 2026
  1.0
  I rented a car last month. I had a bad experience with customer service regarding a maintenance notification in the car dash, among other minor things. Each time I called about the issue, I got different answers and half the time I spoke with someone I could barely understand due to severe accents. After about 5 calls, it turned out all they had to do was reset a maintenance light, but nobody ever mentioned that in customer service. It was a very helpful local Enterprise who did that. As a result, a regional manager gave me a $150 refund, and they sent me a receipt with the $150 taken off. Two days later, they charged the $150 back to my account without notifying me. I have been calling/waiting for over 2 weeks. Each time I ask to speak to a manager, and each time I have been promised a call from a regional manager, corporate manager, or the customer service manager. NONE of them has called me! At one point I was told by customer service it was with Accounting and would be up to 5 business days for it to be fixed. That time frame has long past, and the next time I called, they acted like they didn't know anything about Accounting. I need that receipt so I can get reimbursed, and I can't because the one I have is wrong. At this point, I want a full refund. I will never use Enterprise again if I can help it.
• DS

  Dorothy Smith

  Jul 13, 2026
  5.0
  Chiefland Fl is a great place to rent from great man in cha
• MA

  MOHAMAD ALHAZEEM

  Jul 12, 2026
  5.0
  Alles war perfekt! Der Golf 8 war in einem hervorragenden Zustand – sauber, gepflegt und hat sich ausgezeichnet gefahren. Freundlicher Service und eine unkomplizierte Abwicklung. Ich bin sehr zufrieden und kann die Autovermietung nur weiterempfehlen. Vielen Dank!

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