The UPS Store

Reviews

• KH

  Kevin Hopper

  6 days ago
  5.0
  Ive shipped at least 100 packages from this location, many very fragile and valuable, and have never had a single issue with service or delivery.
• NH

  Noel Hall

  Jun 8, 2026
  5.0
  The team here is always friendly.
• BB

  Bree Swanson (Breeoftheswans)

  Jun 5, 2026
  5.0
  Absolutely great ups store location. Service is always fast and accurate for me!
• MD

  Mallory Dunbar

  May 26, 2026
  1.0
  If I could give zero stars I absolutely would. I sent 2 packages- 1 being an Amazon return which was over 15 lbs and one being a binder that was 4 lbs. The labels were printed at the store and placed on the packages. The binder was custom for a customer of mine. When the package arrived, much to his surprise it was my Amazon return. I called Amazon and they said not to expect to get the custom binder back so I purchased another binder, then thankfully Amazon sent the original binder back to me- free of charge. I had to again pay 23.00 for shipping the same binder and went by the UPS store to explain the situation and mail the binder for the 2nd time. Before I could do that I received an invoice for 87.67 for the difference in shipping for the wrong item. I explained this and conveniently the manager wasn't there but I was promised a phone call back. I received a phone call as promised but was unable to take the call. I had another shipment to make so I went this afternoon. Again, no manager but the same employee that I spoke with prior to this came out and told me that it was my fault- that the person that dropped the packages off put the labels on them and they had video. I explained that there is a huge difference between 4lbs and 20 plus lbs and said it was their job to check that type of thing. I would have gladly paid for the labels to be printed again because this was very clearly a huge mistake. He said that they wouldn't do anything because it was on me but the manager would be back in 10 mins if I wanted to wait. I clearly did not. I did let them know that I will never be back in that store again and I am beyond disappointed that they aren't holding their employees accountable. Aaron Scott- please understand that I will be disputing the added shipping, complaining to corporate and likely calling anyone else I possibly can to complain. DO BETTER BUSINESS- TRAIN YOUR EMPLOYEES ESPECIALLY IN CUSTOMER SERVICE AND CHECKING THEIR OWN WORK.
• DP

  Dave Puckett

  May 21, 2026
  1.0
  I typically ship things through this store a couple of times a month. Today I had an Amazon return I attempted to drop off and the person at the counter told me that I’d have to pay $2 for a less than 12” strip of box tape because the original Amazon box wasn’t sealed. I understand the desire to control expenses, but a 165 foot roll of box tape costs $1.98 at Walmart. Demanding that much for a single length of tape seems ridiculous. The disappointing experience has cost this location my business.

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