The UPS Store

Reviews

• NA

  Natalie Allen

  Jul 17, 2026
  2.0
  Smarmy little girl at front acted put off. Not nice at all.
• PA

  Phillip Anderson

  Jul 14, 2026
  1.0
  Charge $2.00 for an 8” piece of tape. My company spends 100’s of thousands of dollars with this company.
• LW

  LaShonda Wilder

  Jul 11, 2026
  1.0
  I walked up to the store and they had a sign on the door stating that no Amazon returns could be made because their computer systems are down. I walked in the store and asked if that was still true. They said yes,”” then I asked if there was another UPS location and they responded with two more locations (way out of my way). Once I made it to the other UPS location they told me their system was down as well, but they would process it and send it later once the system was back up. They told me the South National location could’ve done the same thing. Basically this location’s staff were too lazy to help me and chose to use the same amount of time to explain two other locations other than just helping me. Very poor customer service!!!!
• KH

  Kevin Hopper

  Jun 30, 2026
  5.0
  Ive shipped at least 100 packages from this location, many very fragile and valuable, and have never had a single issue with service or delivery.
• MD

  Mallory Dunbar

  May 26, 2026
  1.0
  If I could give zero stars I absolutely would. I sent 2 packages- 1 being an Amazon return which was over 15 lbs and one being a binder that was 4 lbs. The labels were printed at the store and placed on the packages. The binder was custom for a customer of mine. When the package arrived, much to his surprise it was my Amazon return. I called Amazon and they said not to expect to get the custom binder back so I purchased another binder, then thankfully Amazon sent the original binder back to me- free of charge. I had to again pay 23.00 for shipping the same binder and went by the UPS store to explain the situation and mail the binder for the 2nd time. Before I could do that I received an invoice for 87.67 for the difference in shipping for the wrong item. I explained this and conveniently the manager wasn't there but I was promised a phone call back. I received a phone call as promised but was unable to take the call. I had another shipment to make so I went this afternoon. Again, no manager but the same employee that I spoke with prior to this came out and told me that it was my fault- that the person that dropped the packages off put the labels on them and they had video. I explained that there is a huge difference between 4lbs and 20 plus lbs and said it was their job to check that type of thing. I would have gladly paid for the labels to be printed again because this was very clearly a huge mistake. He said that they wouldn't do anything because it was on me but the manager would be back in 10 mins if I wanted to wait. I clearly did not. I did let them know that I will never be back in that store again and I am beyond disappointed that they aren't holding their employees accountable. Aaron Scott- please understand that I will be disputing the added shipping, complaining to corporate and likely calling anyone else I possibly can to complain. DO BETTER BUSINESS- TRAIN YOUR EMPLOYEES ESPECIALLY IN CUSTOMER SERVICE AND CHECKING THEIR OWN WORK.

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