United States Postal Service

Reviews

• DB

  Darlene Bunevac

  Aug 1, 2026
  1.0
  We made an appointment for Saturday morning to get our passport applications turned in. While they were polite, they told us to get copies of many things we didn't actually need. We showed up 20 minutes early and were informed that no one was there to handle passports that day. They said someone called us to cancel the appointment but you can't lie about that, no one had called my phone. We then had to go to Walgreens to get pictures made because the library doesn't do pictures like they are supposed to do at the post office. These cost us another $30. We went to Kirkwood library and everything was handled quickly and efficiently with only half of the copies that we had paid to have done. The gentleman at the library told us that he has heard this story many times from people that make a Saturday appointment at this post office. They make the appointment but when you get there they tell you the person that is supposed to handle passports has had a family emergency. Apparently they have no intention of keeping the Saturday appointments. For people that work during the week this is a dirty trick to play. Getting to the post office on a week day is hard enough and necessitated taking an hour off work. Then I was told I needed an appointment and I needed more copies of paperwork than I had brought. I made the appointment but they had no intention of keeping it. Just one more reason not to go anywhere near this place again. BTW the parking lot is one of the worst I have ever seen. Crowded, narrow lanes, and horrible striping.
• EH

  Ebony Hamilton

  Jul 29, 2026
  1.0
  They don’t treat they carriers or they customers right !
• SS

  savannah

  Jul 25, 2026
  5.0
  Fanita was very kind and helpful!
• JN

  Ji Nicole

  Jul 18, 2026
  3.0
  Experience started off horrible with another staff member but Fanita stepped in and was very patient and helpful ! Very thankful for her patience
• AM

  Aida Muminovic

  Jul 9, 2026
  1.0
  Today, July 9th, 2026 I was unloading a package from my vehicle which was parked in the drive-thru lane right outside the entrance when I was rudely approached by an employee who threatened to have me towed due to the location of my vehicle. I proceeded to mind my business and unload my package when the employee began shouting saying he would have my car towed while he was on the phone with someone about towing my vehicle (only parked in the lane for 5 minutes with hazards on). I felt that I was not required to respond to the shouting and proceeded to mind my business and move as quickly as possible. I then moved my vehicle and entered the building to ship out my packages only to find the employee shouting in the back of the building about me refusing to move my vehicle while unloading my packages. I got to the counter where I found another employee who refused to cover one of my previous labels with the new one. I then removed the old label and she proceeded to place the new one in the exact same place that the old one was. We then moved on to scanning the QR code for my second package which she kept saying was not working and I asked her to try again and she huffed and puffed then it magically began working. She said the reasoning was because the QR code was "probably too new" I then responded by saying it was a few days old and I have not had any issues previously. After I exited the building, I found the first employee looking for my vehicle in the parking lot probably in hopes of having it towed. I would not recommend visiting this branch.

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