FedEx Ship Center

Reviews

• TH

  Travis Hux

  6 days ago
  1.0
  I would give FedEx zero stars if possible. I would also recommend using any other shipper based on my experience. I ordered a product in early September that apparently was made overseas. According to FedEx tracking information the package made it to the USA on 9/13, cleared customs on 9/15 but then the package has remained at the Kansas City location since with no delivery date. It was being scanned each day up until 9/23 and then nothing from there. I have started calling almost daily, being placed on hold for several minutes until I hang up and call again. Each time I am told a different story. The AI agent you have to interact with at the beginning of every call tells me it could not be delivered because there was a holiday at my address and I was closed. Well that is crazy nonsense and not true; I live at a regular house with no delivery restrictions. Then on 9/22 I am told by a representative the package is on the delivery truck and will arrive that day. Well it did not, so that was not true. Then I called again on 9/23 and was told I needed to be talking to the people at international FedEx. Well they tell me the package has not cleared customs. However, if you look at the website it tells you it has cleared customs. Then I talked to a supervisor who told me they would scan the package everyday until a delivery date has been assigned and that I had no choice but to just wait indefinitely. Well it quit being scanned several days ago so that was not true. Then I called on 9/25 and they said it had been escalated and someone would track down the package and get back with me. Well no one ever got back with me so that was not true. Now after 3 calls in one day and being placed on hold without response for nearly 10 and 20 minutes at a time and having to keep calling back, I am now told the package is lost. So I asked, "Fine, can I file a claim?" Well no silly! I am told that they will take 5 business days to locate the package and if they do not find it a claim can be filed by the shipper, not me! LOL, is that crazy or what? I have had to spend the time trying to get something to happen, not the shipper, but once FedEx washes their hands of my shipment in 5 days, I cannot do anything, but rather I will now have to rely on the shipper to do something. So now I get to wait so long that it will be the next month...probably just to find out that they could not find the package. At this point it seems like I have spent so much time checking the website and making calls in an attempt to receive my package, but to no avail. I highly recommend you use any other delivery service other than FedEx. And, because I get a different story every time I call (some of which seem like straight up lies), I was thinking about #FraudEx being a great nickname.
• DC

  Dani California

  Jun 10, 2026
  5.0
  Super friendly staff and very easy to get in and out.
• ML

  Mark Lawrence

  Apr 20, 2023
  4.0
  Closed on Saturdays. Very annoying. I go to Walgreens instead.
• KW

  Krystle W

  Dec 14, 2018
  5.0
  I just received my rather large packages, and the delivery gentleman brought them up the three flights of stairs to my apartment without me requesting it. My previous location would not deliver them to my doorstep and I had to struggle to get them upstairs by myself. Excellent customer service!